Salesforce Exam Energy and Utilities Cloud Topic 4 Question 26 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam

Question #: 26
Topic #: 4

[All Energy and Utilities Cloud Questions]

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

Choose 2 answers

AConfirm customer entitlements for field service appointments.

BSee a list of all service and work types available in the system.

CAccurately confirm and verify customer details.

DCheck available field service time slots for the week.

Show Suggested Answer

Suggested Answer: A, C

by Denny at Mar 07, 2025, 09:04 PM

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Tamra

28 days ago

A and C, for sure. Gotta make sure the customer is legit before wasting everyone's time. Although, I do like Yolando's idea - just send them to the competition!

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Yolando

1 months ago

Hold up, where's the option to just tell the customer 'Sorry, we don't service your area'? That would save a lot of time!

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Lili

1 months ago

I'd go with B and D. Knowing the available service types and time slots is crucial for getting the customer booked in efficiently. The other stuff can be done later.

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Alise

8 days ago

D) Check available field service time slots for the week.

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Miesha

21 days ago

B) See a list of all service and work types available in the system.

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Fidelia

1 months ago

I think both confirming customer entitlements and checking available time slots are necessary steps.

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Lynette

1 months ago

I believe checking available time slots is also important before creating the appointment.

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Roy

2 months ago

I agree with Coral, confirming customer details is crucial.

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Tiffiny

2 months ago

Definitely A and C. You can't create an appointment without confirming the customer's details and entitlements. Why even bother checking the schedule if the customer isn't eligible?

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Krystina

24 days ago

Confirming customer details and entitlements should always be the first steps before creating any appointment.

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Alyssa

26 days ago

Checking the available time slots is also important to ensure a convenient appointment for the customer.

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Blair

27 days ago

It's important to make sure the customer is eligible for the service before scheduling an appointment.

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Lajuana

29 days ago

I agree, confirming customer details and entitlements is crucial before creating the appointment.

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Rupert

1 months ago

It's important to make sure the customer is eligible for the service before scheduling an appointment.

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Tayna

1 months ago

I agree, confirming customer details and entitlements is crucial before creating the appointment.

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Coral

2 months ago

I think the agent should confirm customer entitlements first.

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