Salesforce Exam Energy and Utilities Cloud Topic 4 Question 24 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam

Question #: 24
Topic #: 4

[All Energy and Utilities Cloud Questions]

An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance

Which object is used to store this data?

AService Account

BAccount

CBill

DStatement

Show Suggested Answer

Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

by Catalina at Jan 25, 2025, 06:56 AM

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Tamie

1 months ago

Hmm, this one's a real head-scratcher. I'm gonna go with 'Avocado' - I mean, it's a cloud-based system, so it's gotta have something to do with that, right?

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Kip

13 days ago

A) Service Account

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Caprice

1 months ago

Wait, wait, I've got it! It's 'Service Account', that's where they store the details of the service the customer is using, which includes the billing info, right?

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