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Salesforce Exam Energy and Utilities Cloud Topic 3 Question 17 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 17
Topic #: 3
[All Energy and Utilities Cloud Questions]

4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require

integrations with their customer information system (CIS) and billing systems.

What three common objects are typically part of this Integration?

Choose 3 answers

Show Suggested Answer Hide Answer
Suggested Answer: A, C

For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5


by Gary at Sep 10, 2024, 05:15 PM

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Kenny
5 hours ago
Easy peasy. Account, Premise, and Balances. Integrating with the utility company's systems is as simple as ABC... or is it ACB? Either way, I'm feeling confident!
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Ronny
1 days ago
Ooh, this one's tricky. I'm going with Account, Meter Pings, and Balances. Can't forget those all-important meter pings!
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Cecil
6 days ago
Ah, the classic utility company integration conundrum. I'm going with Account, Premise, and Balances. Gotta cover all the bases, am I right?
upvoted 0 times
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Marjory
15 days ago
Hmm, I think this is a pretty straightforward question. The key objects for integrating with the utility company's CIS and billing systems are Account, Meter, and Balance. That's my pick.
upvoted 0 times
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Margret
23 days ago
I'm not sure about eSignature and Meter Pings. I think Premise, Account, and Balances are more relevant for this integration.
upvoted 0 times
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Lemuel
25 days ago
I agree with Ellsworth. Those objects make sense for a unified desktop application for service agents.
upvoted 0 times
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Ellsworth
26 days ago
I think the common objects for integration are Premise, Account, and Balances.
upvoted 0 times
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