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Salesforce Exam Energy and Utilities Cloud Topic 3 Question 17 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 17
Topic #: 3
[All Energy and Utilities Cloud Questions]

4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require

integrations with their customer information system (CIS) and billing systems.

What three common objects are typically part of this Integration?

Choose 3 answers

Show Suggested Answer Hide Answer
Suggested Answer: A, C

For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5


by Gary at Sep 10, 2024, 05:15 PM

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Malissa
2 months ago
I'm gonna go with eSignature, Meter Pings, and Balances. Why? Because who doesn't love a little digital autograph and some good old-fashioned meter pings, right? Utility companies are the life of the party!
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Carlee
16 days ago
Balances are definitely important to keep track of, so that's a good choice too.
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Judy
21 days ago
Meter Pings are crucial for monitoring usage, so that's a smart pick.
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Ranee
25 days ago
I think eSignature is a good choice, it's important for digital transactions.
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Kenny
2 months ago
Easy peasy. Account, Premise, and Balances. Integrating with the utility company's systems is as simple as ABC... or is it ACB? Either way, I'm feeling confident!
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Avery
19 days ago
Meter Pings might be important too, but I'm not sure if it's one of the top three common objects for integration.
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Tiara
26 days ago
I agree, those three are essential for a seamless integration with the utility company's systems.
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Tamekia
1 months ago
I think it's Account, Premise, and Balances too. Those are the most common objects for integration.
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Ronny
2 months ago
Ooh, this one's tricky. I'm going with Account, Meter Pings, and Balances. Can't forget those all-important meter pings!
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Cecil
2 months ago
Ah, the classic utility company integration conundrum. I'm going with Account, Premise, and Balances. Gotta cover all the bases, am I right?
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Micah
4 days ago
Agreed, those three are essential for a comprehensive view of customer information and billing.
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Ula
25 days ago
I think you're on the right track. Account, Premise, and Balances are definitely key objects for integration.
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Marjory
2 months ago
Hmm, I think this is a pretty straightforward question. The key objects for integrating with the utility company's CIS and billing systems are Account, Meter, and Balance. That's my pick.
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Fernanda
1 months ago
Yes, those are the common objects typically part of the integration process.
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Glenn
2 months ago
I agree, Account, Meter, and Balance are the key objects needed for integration.
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Margret
2 months ago
I'm not sure about eSignature and Meter Pings. I think Premise, Account, and Balances are more relevant for this integration.
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Lemuel
3 months ago
I agree with Ellsworth. Those objects make sense for a unified desktop application for service agents.
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Ellsworth
3 months ago
I think the common objects for integration are Premise, Account, and Balances.
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