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Salesforce Exam Energy and Utilities Cloud Topic 1 Question 4 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 4
Topic #: 1
[All Energy and Utilities Cloud Questions]

A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.

What license is needed to complete this customer requirement?

Show Suggested Answer Hide Answer
Suggested Answer: C

To schedule a field technician appointment using the Energy and Utilities Contact Center Console, the call center agent requires the Energy and Utilities Base Service license. This specific license grants access to the functionalities and features within the Energy and Utilities Cloud, including the ability to schedule appointments and manage field service operations directly from the Contact Center Console. It's tailored to meet the unique requirements of energy and utility companies, providing the necessary tools to support customer service and field service coordination. Reference = The Salesforce Energy and Utilities Cloud documentation details the licensing requirements for using the platform, including the need for the Energy and Utilities Base Service license for call center agents performing tasks such as scheduling field technician appointments: https://www.salesforce.com/products/industries/energy-and-utilities/overview/


by Karon at Apr 19, 2024, 09:32 PM

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Daniel
1 years ago
Wait, do I get a free field technician appointment if I get this right? Just kidding, I'll go with A.
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Maia
1 years ago
This is a no-brainer! The answer is clearly A. Salesforce Field Service license. Duh!
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Derick
1 years ago
Hold up, is this a trick question? I'm going to go with C. The Energy and Utilities Base Service license, just in case.
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Emily
12 months ago
B: I agree with A, it's definitely the Field Service license.
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Kristofer
12 months ago
A: Actually, I think it's A) Salesforce Field Service license.
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Viva
1 years ago
D. The Salesforce Service Console license seems to be the most relevant option here.
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Emelda
11 months ago
A: Let's make sure we have that license before we proceed with the customer's request.
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Maryann
11 months ago
B: Yeah, I agree. That's the one we need to schedule field technician appointments.
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Alecia
11 months ago
A: I think the Salesforce Service Console license is the right one for this task.
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Peter
12 months ago
Great, let's go ahead and use the Salesforce Service Console license to schedule the appointment for the customer.
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Werner
12 months ago
Yes, I agree. That license provides the necessary tools for managing service appointments.
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Rashida
1 years ago
I think the Salesforce Service Console license is the one needed for scheduling field technician appointments.
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Vince
1 years ago
I don't think so. That seems more like a general license, not specific to scheduling.
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Fatima
1 years ago
Hmm, that makes sense. Could it be C) Energy and Utilities Base Service license though?
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Val
1 years ago
Hmm, I'm not sure. I'll go with B. The Salesforce Contact Center license sounds like it could be the right one.
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Heike
1 years ago
Because scheduling a field technician usually requires Salesforce Field Service features.
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Franklyn
1 years ago
I think the answer is A. A Salesforce Field Service license is needed to schedule a field technician appointment.
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Micheal
1 years ago
Not quite, the correct answer is A) Salesforce Field Service license.
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Teddy
1 years ago
B) Salesforce Contact Center license
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Bettina
1 years ago
Incorrect, the answer is A) Salesforce Field Service license.
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Nguyet
1 years ago
C) Energy and Utilities Base Service license
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Alverta
1 years ago
No, the correct answer is A) Salesforce Field Service license.
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Antonio
1 years ago
D) Salesforce Service Console license
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Brynn
1 years ago
That's correct! A Salesforce Field Service license is needed for scheduling field technician appointments.
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Karon
1 years ago
A) Salesforce Field Service license
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Barney
1 years ago
Why do you think that?
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Heike
1 years ago
Yeah, I know. But I think the right answer might be A) Salesforce Field Service license.
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Vince
1 years ago
This question seems pretty tricky. Not sure about the license.
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Paola
1 years ago
Let's check with our supervisor to confirm the correct license.
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Martha
1 years ago
I think it's C) Energy and Utilities Base Service license.
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Kirk
1 years ago
I'm not sure, but I believe it might be D) Salesforce Service Console license.
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Paola
1 years ago
I think the answer is A) Salesforce Field Service license.
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