Salesforce Exam Energy and Utilities Cloud Topic 1 Question 16 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam

Question #: 16
Topic #: 1

[All Energy and Utilities Cloud Questions]

An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.

What two elements need to be defined during the discovery phase of the implementation?

AIdentify the data sources to generate the customer's new connections reports and dashboards

BDefine the business stakeholders for the customer's new connections process.

CDefine the data to be migrated for the customer's connections process

DDefine the metrics to measure the customer's new connections process.

Show Suggested Answer

Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

by Dyan at Aug 27, 2024, 01:12 AM

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Kathrine

4 days ago

This question is a piece of cake! Of course, the answer is D. Metrics are the lifeblood of any process improvement initiative.

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Lavera

14 days ago

Both options B and D seem relevant, but I'm leaning towards D. Identifying the data sources and defining the business stakeholders are also important, but the metrics are the crucial elements to measure the process.

upvoted 0 times

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