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Salesforce Exam Education Cloud Consultant Topic 2 Question 84 Discussion

Actual exam question for Salesforce's Education Cloud Consultant exam
Question #: 84
Topic #: 2
[All Education Cloud Consultant Questions]

A primary school needs to track which students receive assistance in their school lunch program.

Which Education Cloud feature should the consultant discuss with the school?

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Suggested Answer: A

Email Studio is a Salesforce email marketing tool that allows users to create, send, and track personalized email campaigns and mass communications1.Email Studio also provides features such as email scoring, which measures the engagement level of each email recipient based on their actions, such as opening, clicking, or unsubscribing2.Salesforce Inbox is a Salesforce tool that integrates email applications such as Outlook with Salesforce, allowing users to access CRM data and features from their email inbox3.Salesforce Inbox also enables users to send emails from their Outlook account or from Salesforce using branded email templates4.

Account Engagement is a Salesforce tool that provides insights and recommendations for sales reps to engage with their accounts based on AI analysis of email activity, web activity, and CRM data5. However, Account Engagement is not an email marketing tool that can score email activity from campaigns and mass communications.Salesforce Engage is a Salesforce tool that allows users to create personalized email campaigns using Marketing Cloud templates and track the responses in real time6. However, Salesforce Engage does not integrate with Outlook or allow users to send emails from their email inbox.


1: Email Studio Overview - Salesforce

2: Email Scoring Basics - Salesforce

3: Salesforce Inbox Overview - Salesforce

4: Use Email Templates in Inbox - Salesforce

5: Account Engagement Overview - Salesforce

6: Engage Campaigns Overview - Salesforce

by Lauran at Apr 28, 2024, 04:53 PM

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Tula
4 days ago
I'm not sure if Action Plan or Benefit Schedule would be the best fit here. Program Management sounds like the most relevant option to address the school's needs.
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Rosio
6 days ago
Hmm, this seems like a perfect use case for the Program Management feature. It can help the school track and manage their lunch assistance program efficiently.
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Levi
11 days ago
I think Benefit Schedule could also be important to ensure the students are receiving the right benefits.
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Myrtie
14 days ago
I agree with Adelina, Program Management would help track the students receiving assistance.
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Adelina
16 days ago
I think the consultant should discuss Program Management.
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Kerrie
17 days ago
I think Benefit Schedule could also be important to ensure students are receiving the right benefits.
upvoted 0 times
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Kirk
18 days ago
I agree with Barrie, Program Management would help track the students receiving assistance.
upvoted 0 times
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Barrie
24 days ago
I think the consultant should discuss Program Management.
upvoted 0 times
...

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