Salesforce Exam Data Architect Topic 4 Question 15 Discussion

Actual exam question for Salesforce's Data Architect exam

Question #: 15
Topic #: 4

A large telecommunication provider that provides internet services to both residence and business has the following attributes:

A customer who purchases its services for their home will be created as an Account in Salesforce.

Individuals within the same house address will be created as Contact in Salesforce.

Businesses are created as Accounts in Salesforce.

Some of the customers have both services at their home and business.

What should a data architect recommend for a single view of these customers without creating multiple customer records?

ACustomers are created as Contacts and related to Business and Residential Accounts using the Account Contact Relationships.

BCustomers are created as Person Accounts and related to Business and Residential Accounts using the Account Contact relationship.

CCustomer are created as individual objects and relate with Accounts for Business and Residence accounts.

DCostumers are created as Accounts for Residence Account and use Parent Account to relate Business Account.

Show Suggested Answer

Suggested Answer: A

by Youlanda at Mar 01, 2023, 05:38 AM

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Stephen

5 days ago

I'm not sure about that. Option C seems more straightforward to me - creating individual customer objects and relating them to the appropriate accounts. It might be a bit more work, but it could give us more flexibility down the line.

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Casandra

19 days ago

Option B seems like the best choice here. Person Accounts allow us to have a single view of the customer, regardless of whether they have both business and residential services.

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Lizbeth

1 days ago

I agree, Option B with Person Accounts seems like the most efficient way to handle customers with both business and residential services.

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Pearlie

19 days ago

I'm not sure, but I think option B could also work well since it involves creating Person Accounts for customers.

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Janna

23 days ago

I agree with Irving. Option A seems to be the most efficient way to manage customer data in this scenario.

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Irving

24 days ago

I think option A is the best choice because it allows for a single view of customers without creating multiple records.

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