Salesforce Exam CRT-403 Topic 3 Question 55 Discussion

Actual exam question for Salesforce's CRT-403 exam

Question #: 55
Topic #: 3

Ursa Major Solar (UMS) uses Cases to track customer complaints, an Issue__c object to represent known problems with its solar panels, and a

Case_Issue__c junction object to relate known problems to customer complaints.

Periodically, UMS conducts audits which require the auditing users to view Case _Issue__c records.

Which access levels must be configured to allow UMS users to access Case _Issue_c records?

ARead-Only access or issue_c and_issue_c

BRead-Only access of Case issue =

CRead Only access on Case and case_issue__o

DRead-Only access on Case and issue__c

Show Suggested Answer

Suggested Answer: D

To ensure auditing users can access records in the Case_Issue__c junction object, the correct data permissions on related records must be established:

D . Read-Only access on Case and Issue__c. Users need read-only access to both Case and Issue__c objects to view associated Case_Issue__c junction object records properly. This is because access to junction object records in Salesforce is determined by the user's access levels to the parent records in a relationship.

Steps to configure access:

Navigate to Setup Profiles or Permission Sets.

Select the profile or permission set of the auditing users.

Under Object Settings, adjust the permissions for Case and Issue__c to at least 'Read-Only'.

Ensure that users have visibility to the Case_Issue__c object itself.

This configuration allows users to view the details of cases and issues as they audit the junction object records.

by Lou at Sep 13, 2024, 11:04 AM

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Marta

9 months ago

I'm not sure, but I think A could also be a valid option. We just need Read-Only access to issue__c, right?

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Deonna

9 months ago

I agree with Lyndia, D makes sense because we need access to both Case and issue__c records for audits.

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Carin

9 months ago

Haha, I bet the developers at UMS are having a field day with all these object names. Case_Issue__c, really? They need to work on their naming conventions!

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9 months ago

The correct answer is D. Read-Only access on Case and issue__c. This gives the auditing users the necessary access to view the Case_Issue__c records, which is the junction object between customer complaints and known issues.

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