Salesforce Exam CRT-261 Topic 9 Question 71 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 71
Topic #: 9

[All CRT-261 Questions]

A service agent is in a messaging session with a customer. The customer abruptly stops responding after 30 minutes.

What should the agent do next?

AEnd the messaging session with the customer.

BMark the messaging session as customer Inactive.

CLeave the messaging session with the customer open.

Show Suggested Answer

Suggested Answer: C

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by Helaine at Mar 15, 2024, 04:38 PM

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Venita

Option A all the way! Who knows, maybe the customer just stepped away to get a snack. Can't leave them hanging, you know? Though I suppose they could be off playing Tetris or something...

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Lashon

15 days ago

Hmm, I'm torn between A and B. On one hand, ending the session might be seen as rude. But on the other hand, leaving it open is just asking for trouble. I guess B is the safest bet.

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