Salesforce Exam CRT-261 Topic 5 Question 93 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 93
Topic #: 5

An organization has requested guidance on how to delete customers' personal data when they are no longer associated with the company to stay compliant with global data protection and

privacy regulations.

Which solution should the consultant recommend to meet the requirement?

ASearch for all customer information in production and manually edit the fields of each record to scramble the data so that it is no longer searchable

BSearch and remove all customer information, including records and in unindexed freetext fields, and refresh sandboxes to ensure no data retention.

CSearch for all customer information across environments and deactivate accounts or Experience Cloud users associated with the contact.

Show Suggested Answer

Suggested Answer: B

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by Larae at Jan 09, 2025, 12:27 PM

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Catalina

1 months ago

Option B it is! Better safe than sorry when it comes to data protection. Wouldn't want to end up in the regulatory doghouse, now would we?

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Ryan

1 months ago

Hmm, Option B looks like the safest bet. Can't have any customer data lurking in those unindexed fields, right? Gotta clean house, no matter how dusty it gets!

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Lizette

16 days ago

I agree, Option B is definitely the safest choice. We need to make sure all customer data is completely removed.

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Doug

1 months ago

I agree, Option B is the way to go. Manually editing fields or deactivating accounts might leave behind remnants of data, which could put the organization at risk.

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Oretha

1 months ago

Option B seems the most comprehensive approach to ensure complete data deletion across all environments and data sources. Thorough data sanitization is crucial for compliance.

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