Salesforce Exam CRT-261 Topic 4 Question 92 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 92
Topic #: 4

[All CRT-261 Questions]

Which Salesforce resource can be attached to a customer email using standard Case Management capabilities?

AKnowledge articles suggested by Einstein

BUpcoming Milestones for the Case's Entitlement

CInternal Chatter posts about the Case

Show Suggested Answer

Suggested Answer: B

For handling a high volume of simple cases such as password resets and order inquiries across multiple channels, implementing Einstein Bots is recommended. Bots can automate responses to these common inquiries, providing self-service options for customers and reducing the case load on human agents.

by Theodora at Dec 10, 2024, 05:34 AM

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Ula

7 days ago

Knowledge articles all the way! Gotta love those AI-powered suggestions. It's like having a personal assistant for your cusNobukoer service.

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Hyun

9 days ago

Upcoming milestones for the case's entitlement could be helpful for the cusNobukoer to see the progress and timeline, but I wonder if that's a bit too much detail to include in the email.

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Nobuko

10 days ago

I'm not sure about the internal Chatter posts - that seems more like internal communication rather than something to share with the cusNobukoer directly.

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Sabine

17 days ago

The knowledge articles suggested by Einstein sound like a great option to include in a customer email. That way, the customer can have access to relevant information to help resolve their case.

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