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Salesforce Exam CRT-261 Topic 4 Question 84 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 84
Topic #: 4

[All CRT-261 Questions]

Cloud Kicks customers need a method to create cases without a login. Managers are

concerned that public options will increase the number of spam cases created.

What is the recommended option to prevent the creation of spam cases?

AOn-Demand Email-to-Case Threading

BWeb-to-Case with Einstein Case Classification

CWeb-to-Case with reCAPTCHA enabled

Show Suggested Answer

Suggested Answer: B

To assist new agents and enhance productivity, integrating Einstein Next Best Action into the Service Console is recommended. This feature provides agents with contextually relevant suggestions and standardized dialogues based on case details, guiding agents through interactions and ensuring consistent, high-quality customer service.

by Quentin at Sep 11, 2024, 11:54 PM

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Kimberlie

2 days ago

The reCAPTCHA option is the clear winner here. Spam cases? More like 'scram' cases after that!

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Junita

4 days ago

Gotta love that reCAPTCHA feature. It's like a bot-proof force field for your cases. Spammers better 'CAPTCHA' break through that one!

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Ivan

8 days ago

Web-to-Case with reCAPTCHA? Sounds like a surefire way to keep the spam at bay. I bet the spammers will be crying 'recaptcha-tastrophe' after this!

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Moon

20 days ago

Option C is definitely the way to go! reCAPTCHA is the best way to keep those pesky spammers at bay.

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Annice

9 hours ago

I agree, reCAPTCHA is a great tool to prevent spam cases.

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Alex

20 days ago

I'm not sure, but I think option A) On-Demand Email-to-Case Threading could also be effective in preventing spam cases.

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Desirae

22 days ago

I agree with Annice, reCAPTCHA can help filter out spam and ensure only legitimate cases are created.

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Annice

24 days ago

I think option C) Web-to-Case with reCAPTCHA enabled is the best choice to prevent spam cases.

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