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Salesforce Exam CRT-261 Topic 4 Question 66 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 66
Topic #: 4
[All CRT-261 Questions]

A recent work task analysis for a service center revealed that service agents perform the

same steps when closing a case and sending a survey through email. These steps take around 1

minute per case. With millions of cases closed each year, it is important to improve efficiency of this

operation. the

What is a recommended Service Cloud feature that improves the process?

Show Suggested Answer Hide Answer
Suggested Answer: B

Contribute your Thoughts:

Barabara
1 months ago
Macros? More like 'macro-tastic'! This is going to be a game-changer for the service center.
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Chuck
1 months ago
Quick text could be a handy feature to have for this use case. It would make it easy to insert common responses with just a few clicks.
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Fanny
2 days ago
Let's suggest implementing Quick Text to improve our process.
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Chandra
6 days ago
I agree, Quick Text would be a useful feature for efficiency.
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Terina
8 days ago
That sounds like a great idea. It would definitely save us time.
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Krystina
9 days ago
We could use Quick Text to speed up our responses.
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Brittni
2 months ago
Global Quick Action seems like a great way to make this process more efficient. I bet it'll be a real time-saver.
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Myra
22 days ago
User 3: Global Quick Action seems like the best choice for efficiency.
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Vi
23 days ago
User 2: Quick text might be a good option too.
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Lucy
1 months ago
User 1: I think Macros could also help speed up the process.
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Moira
2 months ago
Macros sound like the perfect solution to streamline this repetitive task. It'll save so much time and effort!
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Toi
20 days ago
User 3: Macros sound like the perfect solution for improving efficiency in closing cases and sending surveys.
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Catherin
21 days ago
User 2: I agree, using Macros would definitely save a lot of time and effort in this case.
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Golda
27 days ago
User 1: Macros are definitely the way to go. They make repetitive tasks so much easier.
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Anglea
2 months ago
I prefer Global Quick Action because it allows for quick access to commonly used actions.
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Providencia
2 months ago
I agree with Mattie, Macros can definitely improve efficiency by automating repetitive tasks.
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Mattie
3 months ago
I think the recommended Service Cloud feature is Macros.
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