Salesforce Exam CRT-261 Topic 18 Question 64 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 64
Topic #: 18

The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.

Which solution allows product managers to quickly see and review the cases that are created for their products?

AConfigure a Case list view filtered by My Cases.

BConfigure a Case related list on the Product page layout.

CConfigure a Case list view filtered by My Case Teams.

Show Suggested Answer

Suggested Answer: B

by Raylene at Oct 17, 2023, 02:58 AM

Limited Time Offer

25%

18 days ago

I think option A is the best solution.

upvoted 0 times

...