Salesforce Exam CRT-261 Topic 18 Question 64 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 64
Topic #: 18

The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.

Which solution allows product managers to quickly see and review the cases that are created for their products?

AConfigure a Case list view filtered by My Cases.

BConfigure a Case related list on the Product page layout.

CConfigure a Case list view filtered by My Case Teams.

Show Suggested Answer

Suggested Answer: B

by Raylene at Oct 17, 2023, 02:58 AM

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Kenneth

1 months ago

Option B is the clear winner here. It's like having a product manager's dream come true - all the cases in one place!

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Donette

2 days ago

It's a great solution for improving visibility and making sure product managers can quickly see and review the cases for their products.

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Nicolette

7 days ago

I agree, having all the cases for their products in one place will definitely help product managers be more involved in the case management process.

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Natalie

8 days ago

Option B is definitely the way to go. It makes it so much easier for product managers to stay on top of cases.

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Jose

1 months ago

Option B is the way to go. It's like having a dashboard for your products right at your fingertips. No more hunting for cases!

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Fredric

11 days ago

C) Configure a Case list view filtered by My Case Teams.

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Gregoria

14 days ago

B) Configure a Case related list on the Product page layout.

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Luke

15 days ago

A) Configure a Case list view filtered by My Cases.

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Sage

2 months ago

Haha, option A? Really? That's like asking the product managers to do their own search every time. We need something more automated and integrated.

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Loreta

24 days ago

C) Configure a Case list view filtered by My Case Teams.

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Vincent

1 months ago

B) Configure a Case related list on the Product page layout.

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Justine

2 months ago

A) Configure a Case list view filtered by My Cases.

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Kris

2 months ago

I'm torn between B and C. Both options seem to provide visibility, but C might be better for seeing cases across the team, not just your own.

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Charlie

2 months ago

But with option A, product managers can easily see cases assigned to them.

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Lavera

2 months ago

Option B sounds perfect. Having the Case related list on the Product page layout will give product managers a one-stop shop to see all the cases for their products.

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