Salesforce Exam CRT-261 Topic 17 Question 57 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 57
Topic #: 17

Universal Containers wants to notify support managers when a new case has been untouched for more than 2 business hours.

Which approach should a consultant implement?

AEstablish Case Assignment rules.

BCreate a Flow with a scheduled path.

CConfigure Case Escalation rules.

Show Suggested Answer

Suggested Answer: C

by Izetta at Apr 19, 2023, 09:14 PM

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Iesha

1 months ago

I'm going with C. Escalation rules all the way! It's like the superhero of notifications, leaping into action when cases get ignored.

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Stevie

6 days ago

But what about using workflow rules instead? They can also be effective in notifying support managers about untouched cases.

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Salome

11 days ago

I agree, escalation rules can help ensure that cases are not left unattended for too long.

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Lucia

19 days ago

Escalation rules are definitely a powerful tool for notifying support managers about untouched cases.

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Elke

1 months ago

Ha! I bet the person who wrote this question has a secret love for Case Escalation rules. That's the only explanation for putting it as the correct answer.

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Annita

1 days ago

C) Configure Case Escalation rules.

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Maryann

10 days ago

B) Create a Flow with a scheduled path.

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Elke

19 days ago

A) Establish Case Assignment rules.

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Gladys

2 months ago

Personally, I'm leaning towards C. Escalation rules are designed for this kind of time-based notification, so it's the most logical choice.

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Laquita

21 days ago

C is definitely the way to go for this scenario. It's the most efficient solution.

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Ivan

23 days ago

I think A could work too, but C is specifically designed for time-based notifications.

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Nelida

1 months ago

I agree, C seems like the best option for notifying support managers about untouched cases.

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Adelle

2 months ago

B is also a viable option. A Flow with a scheduled path could work, but Escalation rules feel more intuitive for this use case.

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Vernice

1 months ago

C) Configure Case Escalation rules.

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Tayna

1 months ago

B) Create a Flow with a scheduled path.

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Frederic

1 months ago

A) Establish Case Assignment rules.

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Jackie

2 months ago

I think the correct answer is C. Configuring Case Escalation rules seems like the most straightforward way to notify support managers when a case has been untouched for more than 2 business hours.

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