Salesforce Exam CRT-261 Topic 14 Question 98 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 98
Topic #: 14

Cloud Kicks wants to offer its customers a more personalized, flexible service experience beyond emails, phone calls, and chatbots.

What should the consultant recommend to meet this requirement?

ASocial media

BMessaging apps

CSalesforce Knowledge

Show Suggested Answer

Suggested Answer: B

To offer a more personalized and flexible service experience, integrating messaging apps into the service strategy is recommended. Messaging apps allow for asynchronous, convenient communication that can enhance customer engagement and satisfaction by catering to their preferences for quick, informal interactions.

by Jamey at Apr 07, 2025, 10:57 AM

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Alline

2 days ago

I agree with Paris. Social media allows for direct interaction and engagement with customers.

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Paris

3 days ago

I think we should recommend social media for a more personalized service experience.

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Carin

4 days ago

Hmm, I'm not sure. Salesforce Knowledge could be a good option to build a comprehensive knowledge base for the customers. But messaging apps do sound more interactive and engaging.

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Sheron

8 days ago

Definitely messaging apps! That's the way to go for a personalized, flexible service experience. Emails and chatbots are so 2010.

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