Salesforce Exam CRT-261 Topic 14 Question 90 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 90
Topic #: 14

Universal Containers has technical support and general customer service teams that use unique Service Console applications.

Which configuration should a consultant use when deploying the console?

AAssign the app to the User profile.

BAssign a permission set granting the Service User license.

CAssign the Service User license to their User record.

Show Suggested Answer

Suggested Answer: C

To reduce call volume and resolution time within Service Cloud, implementing a comprehensive Knowledge base is recommended. Providing customers with access to self-service information through Knowledge articles enables them to find answers to common questions independently, reducing the need for direct contact with service agents and improving overall service efficiency.

by Ashton at Oct 20, 2024, 11:22 AM

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25 days ago

Hmm, I think assigning the permission set with the Service User license sounds like the way to go. That should give the users the necessary access to the console.

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Lorrine

10 days ago

I agree, assigning the permission set with the Service User license is the best option.

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Rasheeda

28 days ago

I agree with Sophia. It makes sense to assign the app to the User profile for easy access.

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Sophia

1 months ago

I think we should assign the app to the User profile.

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