Salesforce Exam CRT-261 Topic 14 Question 73 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 73
Topic #: 14

[All CRT-261 Questions]

Which advantage does Salesforce provide with the OpenCTI framework?

ADevelopers can Integrate with any telephony platform available with minimal need for customization.

BAgents can use telephony on a wide range of browsers and operating systems while only developing once.

CAgents can run their softphone at the operating system level, embedded in the task bar or system tray.

Show Suggested Answer

Suggested Answer: C

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by Dalene at Apr 19, 2024, 04:52 PM

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Joaquin

2 months ago

Hmm, I wonder if the softphone in the system tray can also control my music volume. That would be a real power move.

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Bea

22 days ago

C) Agents can run their softphone at the operating system level, embedded in the task bar or system tray.

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Margot

27 days ago

B) Agents can use telephony on a wide range of browsers and operating systems while only developing once.

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Lura

1 months ago

A) Developers can Integrate with any telephony platform available with minimal need for customization.

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Howard

2 months ago

C) This option sounds like it would provide a more seamless user experience for agents, running the softphone at the OS level.

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Benedict

28 days ago

B) Agents can use telephony on a wide range of browsers and operating systems while only developing once.

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Shala

1 months ago

A) Developers can Integrate with any telephony platform available with minimal need for customization.

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Kathrine

2 months ago

B) Definitely a big advantage, being able to use telephony across different browsers and OSes with a single implementation.

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Charlesetta

2 months ago

A) Seems like the most comprehensive option, allowing integration with any telephony platform with minimal customization.

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Magnolia

1 months ago

A) Seems like the most comprehensive option, allowing integration with any telephony platform with minimal customization.

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Ricarda

2 months ago

B) Agents can use telephony on a wide range of browsers and operating systems while only developing once.

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Rikki

2 months ago

A) Developers can Integrate with any telephony platform available with minimal need for customization.

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Giovanna

2 months ago

I'm not sure, but I think option B is also a good advantage. Agents can use telephony on a wide range of browsers and operating systems while only developing once.

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Leslie

3 months ago

I agree with Arlyne, developers can integrate with any telephony platform available with minimal need for customization.

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Arlyne

3 months ago

I think the advantage Salesforce provides with the OpenCTI framework is option A.

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