Salesforce Exam CRT-261 Topic 12 Question 54 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 54
Topic #: 12

[All CRT-261 Questions]

A business-to-consumer (B2C) company wants to decrease service costs. Currently,

customers pay invoices and update their contact Information by mailing paper payslips back to the

company.

What is the recommended solution to meet the requirements?

AExperience Cloud with payment processing

BEinstein Bots with check processing

CService Cloud Voice with Tele-pay

Show Suggested Answer

Suggested Answer: B, C

by Virgie at Feb 26, 2023, 01:34 PM

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Odette

1 months ago

Service Cloud Voice with Tele-pay? Wow, talk about a trip down memory lane. Maybe they can throw in a rotary phone and a floppy disk as a bonus.

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Kattie

1 months ago

Experience Cloud with payment processing is the way to go. It's like the digital equivalent of a Swiss Army knife - it can handle all the company's needs.

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Elfrieda

2 months ago

Service Cloud Voice with Tele-pay? Sounds like a blast from the past. I'd rather not go back to the days of rotary phones and fax machines.

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My

5 days ago

I agree, using technology like Service Cloud Voice with Tele-pay can help us move away from outdated methods and improve customer experience.

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Terrilyn

15 days ago

We could also consider implementing an automated phone system for customers to make payments and update their information. It's a modern solution that can help decrease costs.

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Kassandra

17 days ago

C: Service Cloud Voice with Tele-pay may be outdated, let's go with the Experience Cloud option.

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Britt

23 days ago

That's a great idea! It would definitely streamline the process and reduce service costs.

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Ceola

25 days ago

B: I agree, it would streamline the process and make it more efficient.

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Tuyet

28 days ago

A: Experience Cloud with payment processing would be a more modern solution.

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Vincent

30 days ago

How about implementing an online portal for customers to pay invoices and update their information? It's more efficient and cost-effective.

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Bernardo

2 months ago

Einstein Bots with check processing? Really? That's like trying to put a square peg in a round hole. Surely, there's a more efficient solution.

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Leatha

17 days ago

C: I agree, Einstein Bots with check processing doesn't seem like the best fit.

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Charlesetta

19 days ago

B: Service Cloud Voice with Tele-pay would be more efficient.

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France

23 days ago

A: Experience Cloud with payment processing is the recommended solution.

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Mozell

2 months ago

Experience Cloud with payment processing seems like the obvious choice here. Streamlining the payment process and digitizing customer interactions is the way to go.

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Ulysses

12 days ago

A: Yeah, digitizing customer interactions is the way to go for sure.

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Christiane

13 days ago

C: I think Einstein Bots with check processing might be a bit outdated compared to the other options.

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Clement

20 days ago

B: Service Cloud Voice with Tele-pay could also be a good option for updating contact information.

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Charlie

28 days ago

A: I agree, Experience Cloud with payment processing would definitely help decrease service costs.

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Tricia

29 days ago

A: That sounds like a great idea, it would provide a comprehensive solution for decreasing service costs.

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Carissa

1 months ago

C: I think combining both Experience Cloud with payment processing and Service Cloud Voice with Tele-pay would be the best solution.

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Ressie

2 months ago

B: Service Cloud Voice with Tele-pay could also be a good option to consider for updating contact information.

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Silva

2 months ago

A: I agree, Experience Cloud with payment processing would definitely help in reducing service costs.

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France

3 months ago

I'm not sure, but C) Service Cloud Voice with Tele-pay could also be a good option for decreasing service costs.

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Lashon

3 months ago

I agree with Elenore. Using Experience Cloud will streamline the payment process and reduce service costs.

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Elenore

3 months ago

I think the recommended solution is A) Experience Cloud with payment processing.

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