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Salesforce Exam CRT-261 Topic 11 Question 81 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 81
Topic #: 11
[All CRT-261 Questions]

Cloud Kicks is preparing to launch Service Console to a large set of service agents. Feedback from a pilot group of users revealed they would like

a quick way to navigate the console, including changing tabs, saving records, and searching.

What is the recommended feature to improve productivity?

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Suggested Answer: C

To maintain article quality while increasing the number of Knowledge articles, implementing an approval process for article creation is recommended. This process allows for the vetting of articles by subject matter experts or managers before publication, ensuring that only high-quality content is made available in the knowledge base.


by Lashawnda at Jul 17, 2024, 09:01 AM

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Barbra
2 months ago
Keyboard shortcuts are the way to go. I don't want to be that person who has to hunt and peck their way through the console.
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Bettina
8 days ago
E) Custom macros
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Cassie
11 days ago
A) Keyboard shortcuts are definitely a time-saver.
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Zita
25 days ago
A) Keyboard shortcuts
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Dannette
2 months ago
Keyboard shortcuts are the MVP here. I want to feel like a console ninja, not a fumbling newbie.
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Kenneth
2 months ago
CusKenneth macros? That's like trying to tame a wild beast. Keyboard shortcuts are the civilized choice.
upvoted 0 times
Vilma
8 days ago
Quick text could be helpful too, but nothing beats the efficiency of keyboard shortcuts.
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Rasheeda
17 days ago
Custom macros might be powerful, but keyboard shortcuts are more user-friendly.
upvoted 0 times
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Maile
18 days ago
I agree, they make navigating the console so much faster and easier.
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Julie
2 months ago
Keyboard shortcuts are definitely the way to go for improving productivity.
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Richelle
2 months ago
Quick text? I don't want to be texting while trying to navigate the console. That's just asking for trouble!
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Glennis
2 months ago
Keyboard shortcuts are definitely the way to go! It's like having a secret handshake with the console, just faster.
upvoted 0 times
William
1 months ago
Custom macros can also be a great way to improve productivity and streamline tasks.
upvoted 0 times
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Marcelle
1 months ago
E) Custom macros
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Karol
1 months ago
Yes, keyboard shortcuts make navigating the console so much quicker and easier.
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Joesph
2 months ago
A) Keyboard shortcuts
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Yong
2 months ago
I personally prefer option E) Custom macros. I believe creating custom macros can streamline the process even more.
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Lauran
2 months ago
I agree with Crista. Keyboard shortcuts can definitely help service agents navigate the console quickly.
upvoted 0 times
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Crista
2 months ago
I think the recommended feature to improve productivity is A) Keyboard shortcuts.
upvoted 0 times
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