Salesforce Exam CRT-261 Topic 1 Question 99 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 99
Topic #: 1

[All CRT-261 Questions]

What should the consultant consider when implementing Salesforce Chat functionality in a new Service Cloud instance?

AIt should be deployed with Experience Builder.

BIt is incompatible with Einstein Bots.

CIt should be routed via Omni-Channel,

Show Suggested Answer

Suggested Answer: C

When implementing Salesforce Chat functionality, it's important to integrate it with Omni-Channel for routing. This ensures that chat requests are distributed based on agent availability and workload, aligning with overall service channel management and ensuring efficient handling of customer inquiries.

by Britt at May 04, 2025, 09:45 PM

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