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Salesforce Exam CRT-261 Topic 1 Question 99 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 99
Topic #: 1

[All CRT-261 Questions]

What should the consultant consider when implementing Salesforce Chat functionality in a new Service Cloud instance?

AIt should be deployed with Experience Builder.

BIt is incompatible with Einstein Bots.

CIt should be routed via Omni-Channel,

Show Suggested Answer

Suggested Answer: C

When implementing Salesforce Chat functionality, it's important to integrate it with Omni-Channel for routing. This ensures that chat requests are distributed based on agent availability and workload, aligning with overall service channel management and ensuring efficient handling of customer inquiries.

by Britt at May 04, 2025, 09:45 PM

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Kindra

19 hours ago

Deploying Salesforce Chat with Experience Builder? That's like trying to build a house with a screwdriver - it just doesn't make sense.

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Dewitt

17 days ago

Wait, so Salesforce Chat doesn't work with Einstein Bots? That's like trying to make an omelette without eggs!

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Brunilda

1 months ago

That's a good point, but I still think routing via Omni-Channel should be the priority.

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Mona

1 months ago

But what about deploying with Experience Builder? Wouldn't that enhance the user experience?

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Jesusita

1 months ago

I agree with Brunilda, routing via Omni-Channel is important for efficient service.

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Kara

1 months ago

C'mon, everyone knows Salesforce Chat and Omni-Channel are like peanut butter and jelly - they just go together!

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Gerri

2 days ago

B) It is incompatible with Einstein Bots.

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Jess

18 days ago

A) It should be deployed with Experience Builder.

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Brunilda

1 months ago

I think the consultant should consider routing via Omni-Channel.

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