Salesforce Exam CRT-251 Topic 20 Question 76 Discussion

Actual exam question for Salesforce's CRT-251 exam

Question #: 76
Topic #: 20

The Northern Trail Outfitters sales team has reported that many of the leads they receive are missing an email address or phone number.

Which approach should a consultant recommend to address this issue?

ASet default values for Phone and Email fields on the Lead object.

BMake Phone and Email fields required on the Lead convert form.

CCreate a validation rule that requires a Phone and Email.

Show Suggested Answer

Suggested Answer: A

The most likely cause of the records failing is that updates to child records that have the same parent record are being processed simultaneously. This can cause the records to fail because child records must be imported after the parent records have been imported, and if the parent record is being updated at the same time as the child records, the import will fail. The other options are not likely to be the cause of the failed import.

by Adell at Dec 23, 2023, 08:26 AM

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Justine

1 months ago

If all else fails, we could just send the sales team carrier pigeons with the lead details. No missing information that way!

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Shalon

3 days ago

B) Make Phone and Email fields required on the Lead convert form.

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Fabiola

13 days ago

A) Set default values for Phone and Email fields on the Lead object.

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Tammy

1 months ago

Hmm, I wonder if we could just have a big, flashing neon sign that says 'FILL IN THE EMAIL AND PHONE, PLEASE!' That might do the trick.

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Remedios

1 months ago

Creating a validation rule could work, but that might be overkill. The convert form option seems simpler and more user-friendly.

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Jestine

1 months ago

I'm not sure setting default values for those fields is the best idea. What if the lead doesn't have that information? Requiring it on the form is probably the way to go.

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Anissa

4 days ago

That's a good point. A validation rule could provide flexibility while still ensuring that important contact information is captured.

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Lucia

5 days ago

But what if the lead doesn't have that information? Maybe creating a validation rule that requires a Phone and Email would be a better solution.

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Velda

20 days ago

I agree, setting default values could lead to inaccurate information.

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Florinda

1 months ago

I agree, making the Phone and Email fields required on the Lead convert form would ensure that the information is captured.

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Georgiann

2 months ago

Creating a validation rule that requires a Phone and Email seems like the best approach to me.

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Whitney

2 months ago

Making the Phone and Email fields required on the Lead convert form seems like the most straightforward approach. That way, users won't be able to skip those important details.

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