Salesforce Exam CRT-101 Topic 6 Question 90 Discussion

Actual exam question for Salesforce's CRT-101 exam

Question #: 90
Topic #: 6

The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.

How should an administrator configure this requirement?

AInclude three assignment rules that fire when cases are created. Add a filter for case priority. Select
the appropriate email template for each rule.

BAdd three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case
priority. Select the appropriate email template for each rule entry.

CConfigure one workflow rule that fires when cases are created. Add a filter for case priority. Select
the appropriate email template for the rule.

DCreate one auto-response rule. Configure three rule entry criteria and set a filter for case priority.
Select the appropriate email template for each rule entry.

Show Suggested Answer

Suggested Answer: B

A validation rule is a feature that allows administrators to define criteria for data entry or import operations and display an error message when those criteria are not met. For example, a validation rule can require users to select a product type or check a needs review box when saving an opportunity by using an OR function that evaluates both fields. If neither field is populated, then the validation rule will prevent users from saving records with an error message. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5

by Cecily at Jan 15, 2025, 01:04 PM

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17 days ago

Option A seems the most straightforward approach. Creating separate assignment rules for each priority level allows for tailored email notifications. Seems like the way to go.

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Myra

1 days ago

B) That sounds like a good plan. Having specific rules for each priority level will ensure customers receive the right notifications.

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Vashti

4 days ago

A) Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.

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Aaron

24 days ago

I disagree, I believe option D is more efficient as it only requires one auto-response rule with multiple criteria.

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Pete

27 days ago

I think option A is the best choice because it allows for different email templates based on case priority.

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