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Salesforce Exam CRT-101 Topic 4 Question 76 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 76
Topic #: 4
[All CRT-101 Questions]

Dreamhouse Realty agents are double-booking open house event nights. The evet manager

wants to event submission process to help agents fill in event details and request dates.

How should an administrator accomplish the request?

Show Suggested Answer Hide Answer
Suggested Answer: B

To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5


by Luis at Jun 30, 2024, 01:02 PM

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Cammy
8 days ago
B sounds like a good option to me. An approval process on the Campaign object could help ensure that event details are filled out properly.
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Aileen
15 days ago
I think D is the correct answer. Creating a campaign for agents to request event dates seems like the best way to handle this issue.
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Celestina
23 days ago
That's a good point, Sabra. Option A could prevent double-booking and ensure event details are filled in correctly.
upvoted 0 times
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Sabra
24 days ago
I disagree, I believe option A is more efficient. Creating a workflow role will update the Event Date Field accurately.
upvoted 0 times
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Celestina
29 days ago
I think option D is the best choice. It allows agents to request event dates easily.
upvoted 0 times
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