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Salesforce Exam CRT-101 Topic 4 Question 61 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 61
Topic #: 4
[All CRT-101 Questions]

Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK

has an automated business process it wants to run once a week to count the number of open cases related to an account.

How should the administrator recommend automating this business process?

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Suggested Answer: B

To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5


by Van at Oct 22, 2023, 02:46 AM

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Sheldon
15 days ago
I think using a process to update the account when it is edited could also work well for this scenario.
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Albina
18 days ago
I agree with Dean, Process Builder is the way to go for automating this business process.
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Dean
24 days ago
I think setting up a scheduled process in Process Builder would be the best option.
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