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Salesforce Exam CRT-101 Topic 2 Question 63 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 63
Topic #: 2
[All CRT-101 Questions]

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.

What should an administrator do to satisfy this requirement?

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Suggested Answer: C

To track assigned licenses and permission sets in Salesforce instead of using a spreadsheet, an administrator should use User Report type on Report object. User Report type allows creating reports that show information about users such as their profile, role, license type, active status, login history etc. It also allows adding fields related to permission sets such as Permission Set Assignments or Permission Set License Assignments. For example, an administrator can create a User Report that shows user name, profile name, user license name, permission set assignments count etc. Login History, Lightning Usage App, or Permission Set Groups are not features that can be used to track assigned licenses and permission sets in Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_report_types_standard_user.htm&type=5


by Junita at Dec 13, 2023, 04:43 AM

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Laurel
13 days ago
I think the answer is B. A predefined case team and an assignment rule would be the best way to give the two lead engineers the necessary access.
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Tyisha
21 days ago
Creating a predefined case team and an assignment rule could also work, but I think option A is the best choice.
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Frederick
24 days ago
I agree with Sheridan. That way the lead engineers can have access to all new cases related to the new product.
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Sheridan
26 days ago
I think the administrator should create a queue and a criteria-based sharing rule.
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