Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location PL
Mob_nav_barsMENU

Salesforce Exam CRT-101 Topic 1 Question 87 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 87
Topic #: 1
[All CRT-101 Questions]

Universal Containers (UC) customers have provided feedback that their support cases are not

being responded to quickly enough. UC wants to send all unassigned Cases that have been open for

more than two hours to an urgent Case queue and alert the support manager.

Which feature should an administrator configure to meet this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: C

To track assigned licenses and permission sets in Salesforce instead of using a spreadsheet, an administrator should use User Report type on Report object. User Report type allows creating reports that show information about users such as their profile, role, license type, active status, login history etc. It also allows adding fields related to permission sets such as Permission Set Assignments or Permission Set License Assignments. For example, an administrator can create a User Report that shows user name, profile name, user license name, permission set assignments count etc. Login History, Lightning Usage App, or Permission Set Groups are not features that can be used to track assigned licenses and permission sets in Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_report_types_standard_user.htm&type=5


by Brynn at Oct 24, 2024, 05:23 PM

Limited Time Offer

25%

Off

Get Premium CRT-101 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Jenelle
12 days ago
Case Dashboard Refreshes? Really? That's like trying to put out a fire with a squirt gun. Gotta go with D on this one.
upvoted 0 times
...
Ramonita
15 days ago
Haha, I bet the support manager is already on edge about these slow response times. D definitely looks like the best choice to get those cases moving faster.
upvoted 0 times
...
Art
26 days ago
I'm torn between A and D, but I think D is the correct answer. Case Escalation Rules could work, but Assignment Rules are more targeted for this use case.
upvoted 0 times
Jeanice
4 days ago
Case Escalation Rules could work, but Assignment Rules are more specific for this scenario.
upvoted 0 times
...
Rodolfo
10 days ago
I agree, Assignment Rules would be the best option to meet the requirement.
upvoted 0 times
...
Rene
14 days ago
I think D is the correct answer. Assignment Rules are more targeted for this use case.
upvoted 0 times
...
Wilson
21 days ago
I think D is the correct answer. Assignment Rules are more targeted for this use case.
upvoted 0 times
...
...
Phil
1 months ago
Option D seems like the way to go here. Case Assignment Rules should allow us to automatically route unassigned cases over 2 hours old to a dedicated urgent queue.
upvoted 0 times
...
Lonny
1 months ago
I'm not sure, but I think Case Escalation Rules could also help in escalating the Cases to the support manager.
upvoted 0 times
...
Terina
1 months ago
I agree with Lanie. Case Assignment Rules would automatically assign unassigned Cases to the urgent Case queue.
upvoted 0 times
...
Lanie
1 months ago
I think the answer is D) Case Assignment Rules.
upvoted 0 times
...

Save Cancel
az-700  pass4success  az-104  200-301  200-201  cissp  350-401  350-201  350-501  350-601  350-801  350-901  az-720  az-305  pl-300  

Warning: Cannot modify header information - headers already sent by (output started at /pass.php:70) in /pass.php on line 77
a