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Salesforce Exam CRT-101 Topic 1 Question 81 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 81
Topic #: 1
[All CRT-101 Questions]

Cloud Kicks wants to allow customers to create their own cases while visiting its public

homepage.

What should the administrator recommend?

Show Suggested Answer Hide Answer
Suggested Answer: B

A validation rule is a feature that allows administrators to define criteria for data entry or import operations and display an error message when those criteria are not met. For example, a validation rule can require users to select a product type or check a needs review box when saving an opportunity by using an OR function that evaluates both fields. If neither field is populated, then the validation rule will prevent users from saving records with an error message. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5


by Novella at Sep 12, 2024, 05:11 AM

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Tracie
17 days ago
I'm not sure, but I think Email-to-Case could also be a good option for customers to create their own cases.
upvoted 0 times
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Lindsey
21 days ago
I agree with Bulah. Web-to-Case would allow customers to create their own cases easily.
upvoted 0 times
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Bulah
27 days ago
I think the administrator should recommend Web-to-Case.
upvoted 0 times
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