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Salesforce Exam Strategy Designer Topic 1 Question 8 Discussion

Actual exam question for Salesforce's Strategy Designer exam
Question #: 8
Topic #: 1
[All Strategy Designer Questions]

A cross-disciplinary team at Cloud Kicks has to synthesize top customer quotes and insights

from research and turn them into design opportunities.

Which question should the team use to prioritize insights?

Show Suggested Answer Hide Answer
Suggested Answer: B

The three main areas that should be focused on to assess feasibility of the solution are distribution channels, capabilities, and potential partners. Distribution channels are the ways or methods that a product or service reaches the customers, such as online, in-store, or direct. Capabilities are the skills, resources, or technologies that are required or available to implement a solution, such as platform features, integrations, or tools. Potential partners are the external entities or organizations that can help or support the delivery or operation of a solution, such as suppliers, vendors, or consultants. These areas help evaluate the technical and operational feasibility of the solution, and identify the gaps or opportunities for improvement or innovation. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-business-model-canvas


by Sylvia at Aug 08, 2023, 11:37 AM

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Kenda
25 days ago
Haha, B? What is this, an IT department meeting? Let's keep our eyes on the prize - the customer!
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Harris
28 days ago
A all the way! Improving the customer experience is the surest path to long-term success.
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Glory
1 months ago
C? Really? Chasing revenue instead of understanding customer needs? That's a recipe for disaster.
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Gary
5 days ago
A) How will this improve the customer experience?
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Felicitas
1 months ago
Hmm, B is an important consideration, but it shouldn't be the primary driver. The customer needs should come first.
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Elmira
5 days ago
C) What will bring in the most revenue?
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Rhea
6 days ago
B) Is our technology capable of supporting this need?
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Leah
7 days ago
A) How will this improve the customer experience?
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Josue
2 months ago
But shouldn't we also consider what will bring in the most revenue? Maybe a balance between customer experience and revenue is key.
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Krystal
2 months ago
I agree with Cheryl. Customer experience should be our top priority for design opportunities.
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Hollis
2 months ago
A is the way to go! Focusing on the customer experience is the key to designing successful solutions.
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Sheron
7 days ago
A is the way to go! Focusing on the customer experience is the key to designing successful solutions.
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Tarra
12 days ago
C) What will bring in the most revenue?
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Nelida
18 days ago
B) Is our technology capable of supporting this need?
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Carmelina
24 days ago
A) How will this improve the customer experience?
upvoted 0 times
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Julieta
1 months ago
B) Is our technology capable of supporting this need?
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Douglass
1 months ago
A) How will this improve the customer experience?
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Cheryl
2 months ago
I think we should prioritize insights based on how it will improve the customer experience.
upvoted 0 times
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