Salesforce Exam Business Analyst Topic 6 Question 59 Discussion

Actual exam question for Salesforce's Business Analyst exam

Question #: 59
Topic #: 6

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won.

What is an example of a well-written user story in this scenario?

AAs a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.

BAs an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.

CAs the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.

Show Suggested Answer

Suggested Answer: A

This user story follows best practices in user story writing by addressing the 'Who, What, and Why':

Clear Perspective: The story is written from the perspective of the finance team member, ensuring the user's role and need are well-defined.

Action and Value: The 'what' (setting up a billing account) and 'why' (to support the opportunity won) are included, ensuring clarity and alignment with business goals.

Salesforce Guidance: Salesforce recommends framing user stories to reflect specific user needs, making the story actionable and valuable for the development team.

by Denae at Mar 07, 2025, 06:39 PM

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29 days ago

Option B is too vague. It doesn't specify who the task is for or what the finance team needs to do.

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Terrilyn

16 days ago

A) As a finance team member, I need to know when an opportunity is won that I can set up a billing account and update the account number.

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Kent

1 months ago

I agree with Ilda, option A is specific and focuses on the finance team's need.

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Jesus

1 months ago

I agree, Option A is the most well-written user story. It's concise, actionable, and focuses on the user's perspective.

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2 months ago

I think option A is a good user story because it clearly states the role and the action needed.

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