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Salesforce Exam Business Analyst Topic 4 Question 42 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 42
Topic #: 4
[All Business Analyst Questions]

Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.

In which scenario should he business analyst recommend Kanban?

Show Suggested Answer Hide Answer
Suggested Answer: C

This answer states that bringing the requirement to the product owner's attention is what the BA should do after discovering that several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems while other users indicate they access existing systems with only username and password for conducting user interviews with the support team as part of a migration to Salesforce at Cloud Kicks. A product owner is a person who represents the voice of the customer or the stakeholder, and who is responsible for defining and prioritizing the requirements for a product or a project. Bringing the requirement to the product owner's attention means that the BA informs and discusses with the product owner about the different preferences or expectations of users regarding MFA for logging in to Salesforce. Bringing the requirement to the product owner's attention is what the BA should do after discovering this difference among users because it helps the BA to align and validate the requirement with the product owner, and to determine and propose a solution or an alternative for MFA for logging in to Salesforce. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Ryan at Jun 29, 2024, 08:53 AM

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Jaclyn
7 days ago
Immediate outage handling? Definitely need Kanban for that. It'll help us stay agile and responsive to those urgent situations.
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Cherry
11 days ago
Kanban is definitely the way to go here. With project-based work that can be broken down, it's perfect for keeping things organized and on track.
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Glenn
16 days ago
I see your point, but I think in some cases where work is predictable but lacks sufficient planning (Option C), Kanban could also be a good fit to adapt to changing priorities.
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Jaime
18 days ago
I agree with Vallie. Kanban would be a good choice in that scenario because it allows for flexibility and continuous improvement.
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Vallie
22 days ago
I think the business analyst should recommend Kanban when work is generally project-based and can be broken into smaller pieces (Option A).
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