Free Preparation Discussions
MENU
Salesforce Exam Business Analyst Topic 3 Question 60 Discussion
Topic #: 3
The customer service director at Universal Containers wants a self-service portal for customers using Experience Cloud. The director has a limited budget and wants the solution delivered before the end of the quarter.
After assessing several potential options, which solution should the business analyst recommend?
When recommending a solution, especially under constraints such as a limited budget and tight timeline, the focus should be on delivering the highest business value. This approach ensures that the chosen solution effectively addresses the most critical needs of the business, providing significant benefits that justify the investment. While cost and implementation time are important considerations, the primary goal is to enhance customer service and satisfaction through the self-service portal, thereby achieving strategic business objectives. Selecting the option that offers the most substantial impact on service quality and customer experience, even if it's not the cheapest or quickest, will provide long-term benefits to the organization.
Emily
15 days agoBelen
16 days agoScot
17 days agoJesusita
18 days agoEvangelina
21 days agoMitsue
22 days agoBelen
26 days agoJanine
27 days agoKati
12 days agoLacresha
18 days agoHayley
1 months agoShala
14 days agoBilly
16 days agoVerda
22 days ago