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Salesforce Exam Business Analyst Topic 3 Question 48 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 48
Topic #: 3
[All Business Analyst Questions]

Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state.

Which document should the BA use for the presentation?

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Suggested Answer: C

This answer states that reviewing these user stories in the backlog at the next sprint retrospective is what the BA should do next after discovering that a few user stories are no longer needed for revamping the order management process at NTO. User stories are short descriptions of a feature or a functionality from a user's perspective. Backlog is a list of user stories that need to be prioritized and completed for a project or a product. Sprint retrospective is a meeting or a workshop where the project team reviews and reflects on their performance and progress in the previous sprint. Reviewing these user stories in the backlog at the next sprint retrospective means that the BA discusses and evaluates these user stories with the project team to determine if they are still relevant, valuable, or feasible for revamping the order management process. Reviewing these user stories in the backlog at the next sprint retrospective is what the BA should do next after discovering that a few user stories are no longer needed because it helps the BA to update and maintain the backlog, and to ensure that the user stories align with the project scope and goals. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements


by Dorthy at Sep 15, 2024, 02:33 AM

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Mitsue
1 days ago
Use cases? More like 'snooze' cases! The BA should just bring a pot of coffee to keep the executives awake during the presentation.
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Jacqueline
6 days ago
I'd go with a collection of use cases. That way, the executives can see the specific scenarios and how the Sales Cloud solution is being utilized.
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Lina
12 days ago
A persona journey map would be great to understand the customer experience and pain points. This can help define the future state that aligns with the user's needs.
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Colby
56 minutes ago
A: A persona journey map
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Layla
14 days ago
The BA should use a business process model to showcase the current state and identify areas for improvement. This provides a comprehensive view of the end-to-end workflow.
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Dannette
17 days ago
I think a collection of use cases would also be helpful to show specific scenarios and how they can be improved.
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Cyril
19 days ago
I agree with Slyvia. A business process model will help visualize the current and future state effectively.
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Slyvia
22 days ago
I think the BA should use a business process model for the presentation.
upvoted 0 times
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