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Salesforce Exam Business Analyst Topic 3 Question 44 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 44
Topic #: 3
[All Business Analyst Questions]

In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

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Suggested Answer: C

This answer states that bringing the requirement to the product owner's attention is what the BA should do after discovering that several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems while other users indicate they access existing systems with only username and password for conducting user interviews with the support team as part of a migration to Salesforce at Cloud Kicks. A product owner is a person who represents the voice of the customer or the stakeholder, and who is responsible for defining and prioritizing the requirements for a product or a project. Bringing the requirement to the product owner's attention means that the BA informs and discusses with the product owner about the different preferences or expectations of users regarding MFA for logging in to Salesforce. Bringing the requirement to the product owner's attention is what the BA should do after discovering this difference among users because it helps the BA to align and validate the requirement with the product owner, and to determine and propose a solution or an alternative for MFA for logging in to Salesforce. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Sherman at Jul 12, 2024, 06:39 AM

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Ernestine
2 days ago
Haha, I bet the correct answer is 'All of the Above'. Lifecycle phases are so fluid these days, it's hard to put anything in a neat little box.
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Wendell
10 days ago
Hold up, what about testing? Wouldn't communicating changes and updating profiles need to happen after the 'Test' phase to ensure everything is working correctly?
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Ruth
13 days ago
I'm not so sure about that. Updating profiles and communicating changes could also happen during the 'Plan' phase as part of the project planning and preparation.
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Stevie
15 days ago
I disagree. I think it belongs in the Plan phase because you need to plan how to communicate changes before deploying them.
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Mike
16 days ago
I agree with Honey. Communicating changes and updating profiles sounds like something you do during the Deploy phase.
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Honey
17 days ago
I think this action belongs in the Deploy phase.
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Lilli
19 days ago
This seems like a classic 'Deploy' phase activity to me. Communicating changes and updating profiles are key parts of the deployment process.
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