Salesforce Exam Business Analyst Topic 3 Question 43 Discussion

Actual exam question for Salesforce's Business Analyst exam

Question #: 43
Topic #: 3

A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?

What are the next steps the business analyst should take?

ARecommend that the user submit a ticket related to the field creation.

BResearch AppExchange solution that offer customization options.

CDocument the desired outcome and research the impact of making a change.

Show Suggested Answer

Suggested Answer: C

This answer states that partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application available on its Experience Cloud site at UC. Partners are external entities or organizations that have a business relationship or an agreement with UC, such as suppliers, distributors, resellers, etc. Customers are external entities or organizations that purchase or use UC's products or services. Partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application because they have an interest or an influence on UC's business performance and outcomes, and they can provide valuable feedback or insights on UC's inventory forecasting needs and expectations. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

by Lynelle at Jul 10, 2024, 10:04 PM

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Leigha

2 months ago

Personally, I think the business analyst should go with option C. It's important to understand the full impact of the change before making any recommendations. I mean, who knows what kind of cosmic disturbance could be caused by tampering with the Recently Viewed list?

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Shannan

6 days ago

Researching the impact of making a change is crucial in this situation.

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Lorean

18 days ago

I think documenting the desired outcome is a good first step.

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Leonor

20 days ago

I agree, it's always important to understand the impact before making any modifications.

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Clare

27 days ago

Option C sounds like the best approach. We need to be careful with changes.

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Wilda

2 months ago

Haha, the sales manager is really pushing their luck here. Trying to modify the 'recently viewed' list? That's like trying to change the laws of physics! Option C is definitely the way to go - gotta do your homework before messing with the sacred Recently Viewed list.

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Armanda

2 months ago

I'm not sure about this one. Shouldn't the sales manager just be able to customize the list views as they see fit? Option B about an AppExchange solution sounds interesting, but it might be overkill for this scenario.

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Lavonna

1 months ago

C) Document the desired outcome and research the impact of making a change.

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Stefania

2 months ago

A) Recommend that the user submit a ticket related to the field creation.

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Tina

2 months ago

I think submitting a ticket for field creation is the best next step.

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Eileen

2 months ago

I think the correct answer is C. The business analyst should document the desired outcome and research the impact of making the change. Modifying the recently viewed list seems like a complex task, so they need to thoroughly understand the implications before proceeding.

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Victor

2 months ago

I agree with Royal. Researching the impact of making a change is crucial.

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Royal

2 months ago

I think the business analyst should document the desired outcome first.

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