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Salesforce Exam Business Analyst Topic 2 Question 39 Discussion

Actual exam question for Salesforce's Business Analyst exam
Question #: 39
Topic #: 2
[All Business Analyst Questions]

The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.

What should the BA do next?

Show Suggested Answer Hide Answer
Suggested Answer: C

This answer states that bringing the requirement to the product owner's attention is what the BA should do after discovering that several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems while other users indicate they access existing systems with only username and password for conducting user interviews with the support team as part of a migration to Salesforce at Cloud Kicks. A product owner is a person who represents the voice of the customer or the stakeholder, and who is responsible for defining and prioritizing the requirements for a product or a project. Bringing the requirement to the product owner's attention means that the BA informs and discusses with the product owner about the different preferences or expectations of users regarding MFA for logging in to Salesforce. Bringing the requirement to the product owner's attention is what the BA should do after discovering this difference among users because it helps the BA to align and validate the requirement with the product owner, and to determine and propose a solution or an alternative for MFA for logging in to Salesforce. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Gertude at May 20, 2024, 05:35 AM

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Latanya
1 months ago
The stakeholder probably thinks their solution is the second coming of sliced bread. The BA better bring their A-game to that demo!
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Telma
1 months ago
Implementing the solution right away? That's like skipping breakfast and going straight to dessert. The BA needs to do their homework first.
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Artie
15 days ago
C) Gather requirements and then note the proposed solution.
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Paris
16 days ago
B) Ask the stakeholder to demo their solution to the project team.
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Louann
22 days ago
A) Implement the solution now to save time in the planning phase.
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Alfreda
1 months ago
I'd go with option C. Gathering requirements is crucial, and the BA can always use the stakeholder's proposal as a starting point for discussion.
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Moon
6 days ago
Agreed. It's better to have a clear understanding of the requirements before moving forward with any solution.
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Kenia
7 days ago
That sounds like a good plan. It's important to gather all the necessary information before making any decisions.
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Carmen
9 days ago
C) Gather requirements and then note the proposal solution.
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Linn
2 months ago
Hmm, I bet the stakeholder's solution is probably just a half-baked idea. The BA should definitely gather requirements before wasting time on that.
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Talia
22 days ago
C) Gather requirements and then note the proposal solution.
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Emmanuel
1 months ago
B) Ask the stakeholder to demo their solution to the project team.
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Antonio
1 months ago
A) Implement the solution now to save time in the planning phase.
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Marylin
2 months ago
The BA should gather requirements first before even considering the stakeholder's solution. That's just common sense!
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Leslee
19 days ago
The BA should definitely gather requirements first. It's important to understand the needs before jumping into a solution.
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Jesusa
1 months ago
C) Gather requirements and then note the proposed solution.
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Princess
2 months ago
B) Ask the stakeholder to demo their solution to the project team.
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Cecily
2 months ago
C) Gather requirements and then note the proposed solution.
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Honey
2 months ago
B) Ask the stakeholder to demo their solution to the project team.
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Ettie
2 months ago
A) Implement the solution now to save time in the planning phase.
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Bernardine
2 months ago
But what if the stakeholder's solution is exactly what we need? Maybe we should see a demo first.
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Leonida
2 months ago
I agree with Dominga, it's important to understand the needs before implementing a solution.
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Dominga
3 months ago
I think the BA should gather requirements first.
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