Salesforce Exam Business Analyst Topic 2 Question 16 Discussion

Actual exam question for Salesforce's Business Analyst exam

Question #: 16
Topic #: 2

Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.

What should the user story focus on?

ASales margins

BCustomer experience

CProduct functionality

Show Suggested Answer

Suggested Answer: B

by Leonora at Feb 08, 2023, 08:08 AM

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Farrah

1 months ago

Maybe they should just ask the customers what they want, and then do the opposite. That way, they're sure to please nobody!

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Jerry

22 days ago

User 1: Maybe they should just ask the customers what they want, and then do the opposite. That way, they're sure to please nobody!

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Hailey

26 days ago

C) Product functionality

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Kaitlyn

1 months ago

B) Customer experience

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Rosalind

1 months ago

A) Sales margins

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Kiera

2 months ago

Customer experience, for sure. If the customers are happy, they'll keep coming back. And let's be honest, who doesn't love a little retail therapy? It's like a mini-vacation for the soul.

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Carry

26 days ago

C) Product functionality

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Domitila

1 months ago

B) Customer experience

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Scarlet

1 months ago

A) Sales margins

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Cammy

2 months ago

Obviously, the user story should focus on sales margins. That's what's going to make the business successful, right? I mean, who cares about the customers as long as the money's rolling in?

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Maryann

22 hours ago

User 2: I agree, focusing on customer experience can lead to repeat business and loyal customers.

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Thomasena

2 days ago

User 1: Sales margins are important, but we shouldn't ignore customer experience.

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Arminda

7 days ago

User 4: Balancing all three aspects will lead to a successful implementation of Commerce Cloud.

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Leatha

15 days ago

User 3: Product functionality is also crucial for ensuring customer satisfaction.

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Lindsey

18 days ago

User 2: I agree, happy customers are more likely to make repeat purchases.

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Kallie

1 months ago

User 1: Sales margins are important, but we can't forget about the customer experience.

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Sueann

2 months ago

Hmm, I'm not sure. Product functionality seems like the most important thing to me. If the products don't work well, the customers won't buy them, no matter how good the experience is.

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Yvonne

2 months ago

I think the user story should focus on customer experience. After all, what's the point of selling more products if the customers aren't happy with the process?

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