Salesforce Exam Business Analyst Topic 1 Question 61 Discussion

Actual exam question for Salesforce's Business Analyst exam

Question #: 61
Topic #: 1

Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.

What is an example of good acceptance criteria?

AA sales rep can view current information directly in the Lead and Contact records.

BA sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.

CInstall a CRM widget to allow sales reps to view information in the Lead and Contact records.

Show Suggested Answer

Suggested Answer: A

This answer provides an example of good acceptance criteria for the scenario of integrating Salesforce with the largest online professional network. Acceptance criteria are statements that define the conditions that a solution must meet to be accepted by the stakeholders or users. Acceptance criteria should be clear, concise, testable, and measurable. This answer meets these criteria by stating what a sales rep can do (view current information), where they can do it (in the Lead and Contact records), and how they can verify it (directly). Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/prepare-for-the-salesforce-business-analyst-certification-exam

by Dona at Apr 09, 2025, 10:23 AM

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Kristeen

26 days ago

Option A is the way to go. Integrating the information directly into the records is the most elegant solution. Plus, it'll keep the sales team happy and productive.

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Lorean

4 days ago

Absolutely, keeping the sales team happy and productive should be a top priority for Universal Containers.

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Lorean

8 days ago

It's important to prioritize the sales team's efficiency when writing acceptance criteria.

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Yaeko

12 days ago

I agree, having the information directly in the records will streamline the process.

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Roosevelt

17 days ago

Option A is definitely the best choice. It will make the sales reps' job much easier.

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Beatriz

1 months ago

I'd have to go with A as well. The sales reps are probably already overwhelmed, so let's keep it simple!

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Huey

5 days ago

C) Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

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Lorean

9 days ago

I agree, keeping it simple is key for user adoption.

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Felix

14 days ago

A) A sales rep can view current information directly in the Lead and Contact records.

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Danica

1 months ago

Hmm, I'm not sure. B and C both seem too technical for the acceptance criteria. A is the most straightforward option.

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Gladys

12 days ago

C) Yeah, A is definitely the best choice for acceptance criteria.

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Angella

14 days ago

B) I agree, A is clear and easy to understand.

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Delpha

1 months ago

A) A sales rep can view current information directly in the Lead and Contact records.

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Rodolfo

2 months ago

I agree, A is the correct answer. Anything requiring additional installations or configurations would be too complicated for the sales reps.

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Roxane

11 days ago

User 3: Installing a CRM widget might be too complex for them to handle.

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Thurman

1 months ago

User 2: I agree, that would be the most user-friendly option for the sales reps.

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Sheridan

1 months ago

User 1: A sales rep can view current information directly in the Lead and Contact records.

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Geoffrey

2 months ago

I prefer option C, installing a CRM widget seems like a more concrete solution for integration.

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Lyla

2 months ago

Option A is the best answer. Directly integrating the information into the Lead and Contact records is the most user-friendly approach.

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Dominga

1 months ago

User 2: Definitely, it makes it easier for them to access the information they need quickly.

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Claribel

1 months ago

User 1: I agree, having the information directly in the Lead and Contact records is the most convenient for sales reps.

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Cherri

2 months ago

I agree with Rory, having the ability to view current information directly in the Lead and Contact records is important.

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Rory

2 months ago

I think option A is a good acceptance criteria.

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