Salesforce Exam Business Analyst Topic 1 Question 61 Discussion

Actual exam question for Salesforce's Business Analyst exam

Question #: 61
Topic #: 1

Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.

What is an example of good acceptance criteria?

AA sales rep can view current information directly in the Lead and Contact records.

BA sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.

CInstall a CRM widget to allow sales reps to view information in the Lead and Contact records.

Show Suggested Answer

Suggested Answer: A

This answer provides an example of good acceptance criteria for the scenario of integrating Salesforce with the largest online professional network. Acceptance criteria are statements that define the conditions that a solution must meet to be accepted by the stakeholders or users. Acceptance criteria should be clear, concise, testable, and measurable. This answer meets these criteria by stating what a sales rep can do (view current information), where they can do it (in the Lead and Contact records), and how they can verify it (directly). Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/prepare-for-the-salesforce-business-analyst-certification-exam

by Dona at Apr 09, 2025, 10:23 AM

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Geoffrey

5 days ago

I prefer option C, installing a CRM widget seems like a more concrete solution for integration.

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Lyla

10 days ago

Option A is the best answer. Directly integrating the information into the Lead and Contact records is the most user-friendly approach.

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Cherri

17 days ago

I agree with Rory, having the ability to view current information directly in the Lead and Contact records is important.

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Rory

21 days ago

I think option A is a good acceptance criteria.

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