Salesforce Exam B2C Solution Architect Topic 7 Question 63 Discussion

Actual exam question for Salesforce's B2C Solution Architect exam

Question #: 63
Topic #: 7

Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.

A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.

How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

AFacilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.

BFacilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.

CAsk to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.

DAsk each member of the management team about their top three concerns, and use it to formulate the roadmap.

Show Suggested Answer

Suggested Answer: B

Marketing Cloud with multiple business units connected to multiple existing Salesforce orgs with Marketing Cloud Connect is the option that a Solution Architect should recommend to meet the university's needs. Marketing Cloud allows the university to create and execute personalized marketing campaigns across various channels and audiences. Multiple business units enable the university to have separate sub-accounts for each branded school or department, with different permissions, settings, and content. Multiple existing Salesforce orgs allow the university to maintain their existing finances, business processes, and strategies for each college or school. Marketing Cloud Connect enables the integration between Marketing Cloud and Salesforce orgs, allowing for data synchronization, cross-cloud reporting, and journey activation.

by Ilona at Apr 21, 2024, 10:19 AM

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Dell

17 days ago

B) Facilitating a workshop with the development team to create prioritized user stories is a good idea. This way, the roadmap will be based on actual requirements and not just management's assumptions.

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Dorsey

6 hours ago

A) Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.

upvoted 0 times

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Paola

17 days ago

So, option A seems like the best approach to facilitate a workshop with the management team.

upvoted 0 times

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Cherry

18 days ago

A) Facilitating a workshop with the management team to apply the relationship design process is the way to go. This approach ensures the roadmap is aligned with business objectives, which is crucial for success.

upvoted 0 times