Salesforce Exam B2C Solution Architect Topic 5 Question 57 Discussion

Actual exam question for Salesforce's B2C Solution Architect exam

Question #: 57
Topic #: 5

A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment.

When enabling Salesforce Order Management, what potential concerns will the merchant need to work through?

ASalesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.

BReduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.

CCustom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle
mapping.

DSalesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance.

Show Suggested Answer

Suggested Answer: A, D, E

These are three considerations that the financial services firm should be aware of when limiting data processing across these clouds. Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact, as deleting a restricted contact will result in an error message. Exporting relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data is a best practice for complying with data requests or regulations. Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative, as this feature is not available in the user interface.

by Mariann at Dec 26, 2023, 05:17 PM

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Tabetha

1 months ago

Wait, did someone say 'custom Apex development'? Time to break out the duct tape and baling wire!

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Salena

1 months ago

Well, at least they're not asking about the 'best time to go to the bathroom during the exam.' That's always a tricky one!

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Edison

1 months ago

Hmm, I'm not sure if Option D is entirely accurate. Doesn't Salesforce Order Management integrate with both B2B and B2C Commerce, regardless of whether they're in the same org?

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Carman

13 days ago

Hmm, I'm not sure if Option D is entirely accurate. Doesn't Salesforce Order Management integrate with both B2B and B2C Commerce, regardless of whether they're in the same org?

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Vincenza

14 days ago

C) Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping.

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Sherly

19 days ago

B) Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.

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Ashley

21 days ago

A) Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.

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Stephaine

1 months ago

Option B also seems like a valid concern. The merchant would need to carefully manage the potential conflicts between Reduction Orders and Order Management change orders.

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Amber

8 days ago

B) Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.

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Laquita

18 days ago

A) Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.

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Latanya

2 months ago

I agree with Stanford. The custom attributes are a key concern that the merchant will need to address through custom development.

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Michal

4 days ago

I agree, custom development will be necessary to address the custom attributes concern.

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Erasmo

17 days ago

C) Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping.

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Elke

1 months ago

A) Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.

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Buddy

2 months ago

That's true. Custom attributes on B2C Commerce Orders not being natively supported for Salesforce Order Management integrations could also be a challenge that requires custom development.

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James

2 months ago

Yes, that's a valid point. Another concern could be the conflict between Reduction Orders and Order Management change orders if both are enabled in the same Org.

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Stanford

3 months ago

Option C is the correct answer. The merchant will need to develop custom Apex code to handle the mapping of the custom attributes from the B2C Commerce order objects to the Salesforce Order Management system.

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Buck

2 months ago

Customizing the integration will definitely be key for a successful implementation.

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Billye

2 months ago

Exactly, it's important to plan for the additional development work to avoid any issues.

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Kimbery

2 months ago

That makes sense, custom development will be needed to ensure the integration works smoothly.

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Janna

2 months ago

C) Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping.

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Buddy

3 months ago

I think the potential concern could be that Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without additional customization.

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Amber

3 months ago

Yes, that could definitely cause some issues. And don't forget about the custom attributes on B2C Commerce Orders needing custom Apex development for mapping in Salesforce Order Management.

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Pedro

3 months ago

That's a good point, Amber. Another concern could be the conflict between Reduction Orders and Order Management change orders if both are enabled in the same Org.

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Amber

3 months ago

I think the potential concern could be that Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without additional customization.

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