Salesforce Exam B2C Solution Architect Topic 3 Question 86 Discussion

Actual exam question for Salesforce's B2C Solution Architect exam

Question #: 86
Topic #: 3

A company wants to use Marketing Cloud to send customer electronic receipts that originate from its point of sale (POS) system. The company has a need for the receipt to be sent no more than 10 minutes after purchase and would like to track all email sends that are being placed to that customer, The Marketing Cloud Contact Key should be the Service Cloud Contact ID.

What solution should a Solution Architect recommend to achieve this need?

AMake an API call from the POS to Marketing Cloud to send the electronic receipt and then call Service Cloud to add the customer if they do not exist. Use an automation in Marketing Cloud nightly to remove any duplicate contacts that may be introduced with Marketing Cloud Connect.

BMake an API call from the POS to Service Cloud to retrieve the Service Cloud Contact ID. If the customer does not exist, submit a POST to Service Cloud to create the Contact ID, then send the Contact ID to Marketing Cloud via an API to send the electronic receipt.

CMake an API call from the POS to Service Cloud to add the customer if they do not exist; leverage a custom object to send details to Marketing Cloud via Marketing Cloud Connect and synchronized data sources to send the electronic receipt.

DMake an API call from the POS to Marketing Cloud te send the electronic receipt. No call is required to Service Cloud to fetch the Contact IO as this information is already available at the POS.

Show Suggested Answer

Suggested Answer: B

Marketing Cloud with multiple business units connected to multiple existing Salesforce orgs with Marketing Cloud Connect is the option that a Solution Architect should recommend to meet the university's needs. Marketing Cloud allows the university to create and execute personalized marketing campaigns across various channels and audiences. Multiple business units enable the university to have separate sub-accounts for each branded school or department, with different permissions, settings, and content. Multiple existing Salesforce orgs allow the university to maintain their existing finances, business processes, and strategies for each college or school. Marketing Cloud Connect enables the integration between Marketing Cloud and Salesforce orgs, allowing for data synchronization, cross-cloud reporting, and journey activation.

by Nida at Mar 04, 2025, 12:23 AM

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Hubert

10 days ago

I disagree. I believe option C is the better choice because it involves leveraging a custom object to send details to Marketing Cloud.

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Patti

15 days ago

Option B seems the most robust solution. Retrieving the Service Cloud Contact ID and creating the contact if it doesn't exist is a reliable way to ensure the receipt is sent to the right customer.

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King

16 days ago

I agree with Anastacia. Option B seems like the best solution to achieve the company's need.

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Anastacia

18 days ago

I think the Solution Architect should recommend option B.

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