Salesforce Exam B2C Solution Architect Topic 2 Question 87 Discussion

Actual exam question for Salesforce's B2C Solution Architect exam

Question #: 87
Topic #: 2

A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.

What is an example artifact that can be used to ensure the company understands the systems involved in the solution'

AJourney map

BProduct backlog

CReference architecture

DStorefront wireframes

Show Suggested Answer

Suggested Answer: C

This answer is correct because a reference architecture is an example artifact that can be used to ensure the company understands the systems involved in the solution. A reference architecture provides a high-level overview of the components, integrations, and interactions of the solution, which can help the company visualize how the solution will work and what systems are required. Reference: https://architect.salesforce.com/diagrams/framework/reference-architecture

by Brent at Mar 24, 2025, 04:37 AM

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Ozell

11 days ago

Journey map all the way! It's like a choose-your-own-adventure for the customer, but you know the ending will be a happy one.

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Denae

12 days ago

I think both a journey map and a reference architecture would be beneficial for the company to ensure a customer-centric experience.

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Corinne

13 days ago

I'm going with the journey map too. It's the only option that truly aligns with the company's goal of providing a personalized, customer-centric experience.

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Laquita

14 days ago

I believe a reference architecture could also be useful in understanding the overall solution.

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Toshia

14 days ago

Storefront wireframes? Really? That's like trying to build a house without a blueprint. A journey map is the clear choice here.

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Timmy

17 days ago

I agree with Merrilee, a journey map can visually represent the customer experience.

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Hyman

28 days ago

I agree, a journey map is the way to go. It'll help the company see the big picture and ensure they're addressing the customer's needs at every step.

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Merrilee

1 months ago

I think a journey map would be helpful to understand the systems involved.

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Antonio

1 months ago

A journey map would be the perfect artifact to understand the customer's end-to-end experience. It provides a visual representation of their touchpoints across the different systems.

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Florinda

1 days ago

C: Definitely, it helps in understanding the end-to-end customer journey.

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Madelyn

4 days ago

B: I agree, it gives a visual representation of their interactions with the systems.

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Sharika

16 days ago

A: I think a journey map would be the best artifact to understand the customer's experience.

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