Salesforce Exam B2C Solution Architect Topic 2 Question 87 Discussion

Actual exam question for Salesforce's B2C Solution Architect exam

Question #: 87
Topic #: 2

A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.

What is an example artifact that can be used to ensure the company understands the systems involved in the solution'

AJourney map

BProduct backlog

CReference architecture

DStorefront wireframes

Show Suggested Answer

Suggested Answer: C

This answer is correct because a reference architecture is an example artifact that can be used to ensure the company understands the systems involved in the solution. A reference architecture provides a high-level overview of the components, integrations, and interactions of the solution, which can help the company visualize how the solution will work and what systems are required. Reference: https://architect.salesforce.com/diagrams/framework/reference-architecture

by Brent at Mar 24, 2025, 04:37 AM

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Ozell

2 months ago

Journey map all the way! It's like a choose-your-own-adventure for the customer, but you know the ending will be a happy one.

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Corinne

28 days ago

C) Reference architecture

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Anastacia

1 months ago

A) Journey map

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Denae

2 months ago

I think both a journey map and a reference architecture would be beneficial for the company to ensure a customer-centric experience.

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Corinne

2 months ago

I'm going with the journey map too. It's the only option that truly aligns with the company's goal of providing a personalized, customer-centric experience.

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Laquita

2 months ago

I believe a reference architecture could also be useful in understanding the overall solution.

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Toshia

2 months ago

Storefront wireframes? Really? That's like trying to build a house without a blueprint. A journey map is the clear choice here.

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Cristy

12 days ago

D: It's essential to have a clear understanding of the customer journey to ensure a successful implementation of the solution.

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Robt

13 days ago

C: A journey map would definitely help in designing a seamless and personalized experience for the customers.

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Paola

14 days ago

B: Yeah, it would help the company understand the different touchpoints and interactions throughout the process.

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Una

15 days ago

A: I agree, a journey map would provide a clear visualization of the customer's experience.

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Elfrieda

18 days ago

D: It's essential to have a clear understanding of the customer journey to ensure a successful implementation of the solution.

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Jenifer

22 days ago

C: A journey map would definitely help in designing a seamless and personalized experience for the customers.

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Phillip

27 days ago

B: Yeah, it would help the company understand the different touchpoints and interactions throughout the process.

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Dalene

2 months ago

A: I agree, a journey map would provide a clear visualization of the customer's experience.

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Timmy

2 months ago

I agree with Merrilee, a journey map can visually represent the customer experience.

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Hyman

3 months ago

I agree, a journey map is the way to go. It'll help the company see the big picture and ensure they're addressing the customer's needs at every step.

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Merrilee

3 months ago

I think a journey map would be helpful to understand the systems involved.

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Antonio

3 months ago

A journey map would be the perfect artifact to understand the customer's end-to-end experience. It provides a visual representation of their touchpoints across the different systems.

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Florinda

2 months ago

C: Definitely, it helps in understanding the end-to-end customer journey.

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Madelyn

2 months ago

B: I agree, it gives a visual representation of their interactions with the systems.

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Sharika

2 months ago

A: I think a journey map would be the best artifact to understand the customer's experience.

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