Salesforce Exam B2B Solution Architect Topic 6 Question 10 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam

Question #: 10
Topic #: 6

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.

Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?

Choose 2 answers

AOffload the number of cases received via Web2Case by using Email2Case.

BImplement Case Deflection.

CDisable anonymous users on the site.

DPlan and conduct User Adoption Trainings for resellers on how to use the site.

Show Suggested Answer

Suggested Answer: C

by Dalene at Feb 03, 2023, 10:12 AM

Limited Time Offer

25%

Off

Get Premium B2B Solution Architect Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Raina

1 months ago

User Adoption Trainings? Brilliant! It's like teaching a cat to use a litter box. I'm sure the resellers will be thrilled to learn how to click on the 'Submit Case' button without setting their computers on fire.

upvoted 0 times

...

Reid

2 months ago

Disabling anonymous users? That's just going to make the resellers feel like they're sneaking into a private club. Why not just put a bouncer at the virtual door?

upvoted 0 times

Colton

A: User Adoption Trainings for resellers on how to use the site could also be beneficial in lowering the case volume.

upvoted 0 times

...

Terrilyn

2 days ago

B: Offloading cases received via Web2Case by using Email2Case can also help in managing the case volume more efficiently.

upvoted 0 times

...

Jacklyn

6 days ago

A: Implementing Case Deflection could help reduce the number of trivial cases raised by resellers.

upvoted 0 times

...

Twanna

2 months ago

Implementing Case Deflection sounds like a great way to make the resellers feel even more frustrated. It's like a 'Sorry, figure it out yourself' button.

upvoted 0 times

Stephaine

2 days ago

A: Offload the number of cases received via Web2Case by using Email2Case.

upvoted 0 times

...

Leota

3 days ago

B) Implement Case Deflection.

upvoted 0 times

...

Peter

12 days ago

Implementing Case Deflection sounds like a great way to make the resellers feel even more frustrated.

upvoted 0 times

...

Yuonne

14 days ago

A: User Adoption Trainings can also be beneficial in helping resellers navigate the site more efficiently.

upvoted 0 times

...

Launa

20 days ago

B: Offloading cases received via Email2Case can also help streamline the process.

upvoted 0 times

...

Mila

1 months ago

A: Implementing Case Deflection can actually help resellers find solutions on their own.

upvoted 0 times

...

Emmanuel

1 months ago

D) Plan and conduct User Adoption Trainings for resellers on how to use the site.

upvoted 0 times

...

Gary

2 months ago

A) Offload the number of cases received via Web2Case by using Email2Case.

upvoted 0 times

...

Wilda

2 months ago

Offload the cases to Email2Case? That's a clever move! Now the resellers can spam the support team instead of clogging up the web portal. Very efficient indeed.

upvoted 0 times

...