Salesforce Exam B2B Solution Architect Topic 6 Question 10 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam

Question #: 10
Topic #: 6

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.

Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?

Choose 2 answers

AOffload the number of cases received via Web2Case by using Email2Case.

BImplement Case Deflection.

CDisable anonymous users on the site.

DPlan and conduct User Adoption Trainings for resellers on how to use the site.

Show Suggested Answer

Suggested Answer: C

by Dalene at Feb 03, 2023, 10:12 AM

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21 days ago

I think we should implement Case Deflection to lower the case volume.

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