Salesforce Exam B2B Solution Architect Topic 5 Question 53 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam

Question #: 53
Topic #: 5

AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.

What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

APlace all training materials on the home page so users can find them easily.

BRecord hour-long pieces of training for each job role so users can review on their own time.

CBreak down training materials into quick reference guides for job-specific functions.

DEnsure each team has a Salesforce champion that can provide one-on-one training.

Show Suggested Answer

Suggested Answer: B

For Universal Containers' requirements of sending scheduled emails and tracking opens, Marketing Cloud Account Engagement (formerly Pardot) is the recommended solution. It is specifically designed for B2B marketing automation, including email campaigns, lead nurturing, and engagement tracking. Marketing Cloud Account Engagement can handle the variable volume of emails and provides detailed analytics on email interactions, ensuring UC can effectively communicate with its audience and gain insights into campaign performance, in line with Salesforce's marketing automation best practices.

by Lenna at Mar 09, 2025, 05:57 PM

Limited Time Offer

25%

Off

Get Premium B2B Solution Architect Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Rosalyn

1 months ago

Putting the training materials on the home page is like trying to find a needle in a haystack. Not very user-friendly at all.

upvoted 0 times

...

Ressie

1 months ago

Option B sounds like a total snooze-fest. Hour-long training videos? No wonder the users are struggling!

upvoted 0 times

Laura

13 days ago

D) Ensure each team has a Salesforce champion that can provide one-on-one training.

upvoted 0 times

...

Kimbery

14 days ago

C) Break down training materials into quick reference guides for job-specific functions.

upvoted 0 times

...

Earleen

17 days ago

A) Place all training materials on the home page so users can find them easily.

upvoted 0 times

...

India

2 months ago

Option D is also a great idea. Having a Salesforce champion on each team can provide personalized support and make the transition smoother.

upvoted 0 times

Yan

13 days ago

I agree. It would be much easier for users to have someone they can go to for individualized help.

upvoted 0 times

...

Nakita

17 days ago

Yes, having someone dedicated to helping with Salesforce on each team would definitely make a difference.

upvoted 0 times

...

Olga

1 months ago

Option D is also a great idea. Having a Salesforce champion on each team can provide personalized support and make the transition smoother.

upvoted 0 times

...

Carolynn

2 months ago

I agree with Abel. Breaking down training materials into job-specific guides is a smart way to make it easy for users to find the information they need.

upvoted 0 times

...

Rozella

2 months ago

I prefer option D. Having a Salesforce champion for each team can provide personalized training and support, which can be more effective in increasing user adoption.

upvoted 0 times

...

Abel

2 months ago

Option C seems like the best approach. Quick reference guides are much more user-friendly than long training videos.

upvoted 0 times

German

21 days ago

Theresia: Having job-specific quick guides will definitely help with user adoption.

upvoted 0 times

...

Angelyn

1 months ago

User 3: Quick guides make it easier to find the information you need quickly.

upvoted 0 times

...

Theresia

1 months ago

User 2: I agree, long videos can be overwhelming. Quick guides are more efficient.

upvoted 0 times

...

Long

2 months ago

User 1: Option C is definitely the way to go. Quick guides are much easier to follow.

upvoted 0 times

...

Shantay

2 months ago

I agree with Torie. Quick reference guides are more practical than hour-long training sessions. Users can refer to them whenever they need help.

upvoted 0 times

...

Torie

3 months ago

I think option C is the best choice. Quick reference guides will make it easier for users to find the information they need quickly.

upvoted 0 times

...