Salesforce Exam B2B Solution Architect Topic 4 Question 54 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam

Question #: 54
Topic #: 4

AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.

Which three recommendations should a Solution Architect make to reduce customer impact?

Choose 3 answers

AMigrate all historical payment methods from the homegrown system.

BUtilize the standard user adoption reports and dashboards to track invoice data.

CProvide training and enablement for end users and admins prior to go live.

DCompare invoices as produced in both systems to ensure customer invokes are as expected.

ECreate a release and change management process to incorporate feedback and fix issues.

Show Suggested Answer

Suggested Answer: A, C, D

To minimize disruption during the transition to Salesforce Billing, migrating historical payment methods ensures continuity in payment processes and customer convenience. Providing comprehensive training and enablement for end users and admins is crucial for smooth adoption and effective use of the new system. Comparing invoices from both systems helps verify accuracy and consistency, ensuring that customers receive correct billing information, thus maintaining trust and satisfaction. These steps are in line with Salesforce's best practices for system migration and adoption, emphasizing the importance of data integrity, user preparedness, and continuity in customer-facing processes during system transitions.

by Socorro at Mar 23, 2025, 04:32 AM

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Chandra

2 months ago

I'm just imagining the poor cusLawrenceer service team at AC Computers having to deal with angry cusLawrenceers if they don't get this right. Better make sure they're prepared with A, C, and E!

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Quentin

1 months ago

Yes, training, migration of historical data, and a solid change management process are key for a smooth transition.

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Carmen

2 months ago

A, C, and E are definitely crucial to reduce customer impact.

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Mari

2 months ago

B? Really? Who cares about those standard reports when you're dealing with a major system change. Stick to the basics - migration, training, and change management. That's where the focus should be.

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Lawrence

2 months ago

Haha, I bet the folks at AC Computers are scratching their heads trying to figure out how to make this transition as painless as possible. Options A, C, and E are definitely the way to go.

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Leatha

13 days ago

E) Create a release and change management process to incorporate feedback and fix issues.

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Mozelle

14 days ago

C) Provide training and enablement for end users and admins prior to go live.

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Brett

18 days ago

A) Migrate all historical payment methods from the homegrown system.

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Corinne

20 days ago

E) Create a release and change management process to incorporate feedback and fix issues.

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Veronique

1 months ago

C) Provide training and enablement for end users and admins prior to go live.

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Sherell

1 months ago

A) Migrate all historical payment methods from the homegrown system.

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Ora

2 months ago

I also think option E is necessary. Having a release and change management process can help address any issues that arise.

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Rebecka

2 months ago

I agree with Vanesa. Plus, D seems like a good idea to verify the invoices are accurate before going live. Can't have any billing issues for the customers!

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Vanesa

3 months ago

A, C, and E are the obvious choices here. Migrating historical payment methods, providing training, and having a proper change management process are crucial to ensure a smooth transition.

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Twana

2 months ago

Absolutely, we have to ensure that the invoicing process is seamless for our customers. Let's make sure we cover all our bases.

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Darrel

2 months ago

Agreed, training and change management are key to a successful transition. We can't afford any disruptions for our customers.

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Marget

2 months ago

A, C, and E are definitely the way to go. We need to make sure everything is in place before we go live.

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Cory

3 months ago

I agree with Essie. Option C is crucial for a smooth transition to the new system.

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Essie

3 months ago

I think option C is important. Training users before go live can reduce customer impact.

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