Salesforce Exam B2B Solution Architect Topic 4 Question 54 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam

Question #: 54
Topic #: 4

AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.

Which three recommendations should a Solution Architect make to reduce customer impact?

Choose 3 answers

AMigrate all historical payment methods from the homegrown system.

BUtilize the standard user adoption reports and dashboards to track invoice data.

CProvide training and enablement for end users and admins prior to go live.

DCompare invoices as produced in both systems to ensure customer invokes are as expected.

ECreate a release and change management process to incorporate feedback and fix issues.

Show Suggested Answer

Suggested Answer: A, C, D

To minimize disruption during the transition to Salesforce Billing, migrating historical payment methods ensures continuity in payment processes and customer convenience. Providing comprehensive training and enablement for end users and admins is crucial for smooth adoption and effective use of the new system. Comparing invoices from both systems helps verify accuracy and consistency, ensuring that customers receive correct billing information, thus maintaining trust and satisfaction. These steps are in line with Salesforce's best practices for system migration and adoption, emphasizing the importance of data integrity, user preparedness, and continuity in customer-facing processes during system transitions.

by Socorro at Mar 23, 2025, 04:32 AM

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26 days ago

A, C, and E are the obvious choices here. Migrating historical payment methods, providing training, and having a proper change management process are crucial to ensure a smooth transition.

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Marget

6 days ago

A, C, and E are definitely the way to go. We need to make sure everything is in place before we go live.

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Cory

26 days ago

I agree with Essie. Option C is crucial for a smooth transition to the new system.

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Essie

1 months ago

I think option C is important. Training users before go live can reduce customer impact.

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