Salesforce Exam B2B Solution Architect Topic 3 Question 51 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam

Question #: 51
Topic #: 3

Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.

Which integration mechanism should achieve this with standard capabilities?

ASalesforce Connect

BSOAP API

CChange Data Capture

DBulk Rest API

Show Suggested Answer

Suggested Answer: B

In Universal Containers' architecture, Salesforce serves as the System of Record (SOR) for sales data such as Opportunities and Quotes, centralizing sales activities and data management. Orders, once confirmed, transition to the ERP system, where they are processed and fulfilled, making the ERP the SOR for order, invoice, and payment data. This delineation ensures clear data ownership and process efficiency, with Salesforce facilitating customer engagement and sales processes, and the ERP managing financial transactions and fulfillment, in line with best practices for leveraging Salesforce in a multi-system environment.

by Annamae at Jan 27, 2025, 08:52 PM

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26 days ago

I think the answer is A) Salesforce Connect because it allows real-time access to external data without duplicating it.

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