Salesforce Exam ARC-801 Topic 5 Question 24 Discussion

Actual exam question for Salesforce's ARC-801 exam

Question #: 24
Topic #: 5

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.

What should a Solution Architect recommend as the top priority to start this journey?

APlot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.

BPlot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

CPlot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.

DPlot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

Show Suggested Answer

Suggested Answer: B

This type of license allowsexternal users to access standard Salesforce objects such as accounts, contacts, leads, opportunities, and cases.It also enables them to collaborate with UCemployees and other partners on joint sales and service processes34.

by Colby at Apr 22, 2024, 08:46 PM

Limited Time Offer

25%

Off

Get Premium ARC-801 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Sharmaine

1 months ago

I bet the CIO is hoping for a magic solution that solves everything at once. Sorry, buddy, gotta start with the basics!

upvoted 0 times

...

Julie

1 months ago

B) all the way! Mapping the current system landscape is like finding buried treasure before you can plan the new castle.

upvoted 0 times

Virgie

4 days ago

A: Once we have a clear picture of the current system, we can then plan out the integration of the multi-cloud solution seamlessly.

upvoted 0 times

...

Dorothy

9 days ago

B: Definitely, it's like laying down the foundation before building the house.

upvoted 0 times

...

Terrilyn

16 days ago

A: I agree, mapping the current system landscape is crucial to understand where the new solution will fit in.

upvoted 0 times

...

Winifred

2 months ago

C) might be a bit overkill for the first step. Save the process mapping for later, let's focus on the big picture first.

upvoted 0 times

Ernest

6 days ago

A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

upvoted 0 times

...

Derick

11 days ago

B) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

upvoted 0 times

...

Lourdes

1 months ago

A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

upvoted 0 times

...

Kayleigh

2 months ago

D) sounds interesting, but I'm not sure it's the top priority. Gotta get the technical foundation right first, yeah?

upvoted 0 times

Carylon

1 months ago

B) I agree, understanding the existing technical dependencies is crucial before diving into customer experience mapping.

upvoted 0 times

...

Launa

2 months ago

A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

upvoted 0 times

...

Chauncey

2 months ago

But shouldn't we also consider understanding the customer's journey and interactions with the bank?

upvoted 0 times

...

Avery

2 months ago

I think B) is the way to go. Understanding the current landscape is crucial before mapping out the future system. Can't build a bridge without knowing the starting point.

upvoted 0 times