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Salesforce Exam ADX-201 Topic 6 Question 61 Discussion

Actual exam question for Salesforce's ADX-201 exam
Question #: 61
Topic #: 6
[All ADX-201 Questions]

DreamHouse Realty regularly processes customer requests for warranty work and would like to

offer customers a self-serve option to generate cases.

Which two solutions should an administrator use to meet this request?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: A

A restricted picklist is a type of picklist that enforces the integrity of the picklist values by allowing only values defined in the picklist during data entry or import operations. If the restricted picklist checkbox is checked for a picklist field, then any records with values not defined in the picklist will cause errors during import operations. However, if the restricted picklist checkbox is unchecked for a picklist field, then any records with values not defined in the picklist will be imported without errors. Reference: https://help.salesforce.com/s/articleView?id=sf.picklist_limitations.htm&type=5


by Fabiola at Apr 27, 2024, 05:32 AM

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Arthur
5 days ago
Ooh, I bet the answer is Web-to-Case and Email-to-Case. That's like the dream team for customer self-service, right? It's a no-brainer!
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Renea
9 days ago
Hmm, I'm not sure about Case Escalation and Case Queues. Aren't those more for internal workflow management? I think the question is looking for customer-facing solutions.
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Yuriko
12 days ago
Web-to-Case and Email-to-Case are the obvious choices here. Customers need a self-serve option, and those two solutions provide that.
upvoted 0 times
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Mendy
22 days ago
I'm not sure about Case Escalation and Case Queues. I think A) Web-to-Case and D) Email-to-Case are the best options for self-serve customer requests.
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Ardella
27 days ago
I agree with Carma. D) Email-to-Case could also be useful for customers to easily submit their requests.
upvoted 0 times
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Carma
28 days ago
I think A) Web-to-Case would be a good option for customers to generate cases themselves.
upvoted 0 times
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