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Salesforce Exam ADX-201 Topic 5 Question 52 Discussion

Actual exam question for Salesforce's ADX-201 exam
Question #: 52
Topic #: 5
[All ADX-201 Questions]

New Leads needs to be routed to the correct sales person based on the lead address.

How should the administrator configure this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: C

The Knowledge Lightning component is a component that allows users to access articles from the Service Cloud Console app. However, if users want to access articles from a different app that does not use the console, they can use the Knowledge related list instead. The Knowledge related list shows articles related to a record based on data categories and shows article details such as title, summary, rating, and view count. To add the Knowledge related list to a record page, an administrator can use the page layout editor and drag and drop the Knowledge related list to the appropriate section on the page layout. Reference: https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.knowledge_related_list.htm&type=5


by Rasheeda at Nov 22, 2023, 11:14 AM

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Francene
3 hours ago
You know, if we really wanted to get creative, we could try building a custom lead routing app. But I guess that's not what the question is asking for.
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Keneth
5 days ago
Hold up, can we get a map of the sales team's territories first? That might help us figure out the best approach.
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Annamae
8 days ago
I'm not sure about this one. Validation rules seem like they might be overkill for this use case.
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Tawanna
13 days ago
Option B is the way to go! Lead assignment rules are the perfect solution for this requirement.
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Maryrose
21 days ago
I'm not sure, but I think creating a formula field could also work for this requirement.
upvoted 0 times
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Sharita
22 days ago
I agree with Ryan, lead assignment rules would be the best option.
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Ryan
23 days ago
I think we should use lead assignment rules for this.
upvoted 0 times
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