Salesforce Exam ADX-201 Topic 5 Question 41 Discussion

Actual exam question for Salesforce's ADX-201 exam

Question #: 41
Topic #: 5

[All ADX-201 Questions]

Which two actions should an administrator perform with Case escalation rules?

Choose 2 answers

ARe-open the Case.

BSend email notifications.

CChange the Case Priority.

DRe-assign the Case.

Show Suggested Answer

Suggested Answer: B

by Merissa at Feb 28, 2023, 04:34 AM

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Chi

1 months ago

B and D, easy peasy. Although, re-opening the case? That's like admitting defeat. Ain't nobody got time for that!

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Glory

2 months ago

B and D, no doubt. If I don't get those right, I'm gonna have to escalate this exam question to the professor!

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Herman

20 hours ago

Don't worry, you got this! Just remember to review the material before the exam.

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Kimberely

2 days ago

D) Re-assign the Case.

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Malinda

6 days ago

B) Send email notifications.

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Carry

10 days ago

Don't worry, you got this! Just remember those two actions.

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Oretha

12 days ago

D) Re-assign the Case.

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Mariann

1 months ago

B) Send email notifications.

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Bettyann

2 months ago

Hmm, I was thinking B and C, but D makes sense too. Gotta keep that case moving up the ladder!

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Kaitlyn

2 months ago

I agree, B and D are the way to go. Sending email notifications and re-assigning the case are crucial for effective case escalation.

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Iola

6 days ago

Agreed, B and D are the way to go for effective case escalation.

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Vanna

10 days ago

Re-opening the case and changing the case priority are not as critical.

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Minna

16 days ago

Yes, sending email notifications and re-assigning the case are key actions.

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Lai

19 days ago

I think B and D are important for case escalation.

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Kara

20 days ago

Yes, those actions help ensure timely resolution of escalated cases.

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Junita

25 days ago

Re-opening the case and changing the case priority are not as crucial.

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Dana

1 months ago

Agreed, sending email notifications and re-assigning the case are important.

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Nieves

1 months ago

I think B and D are the best options.

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Antione

2 months ago

B and D seem like the obvious choices here. Changing the priority and re-assigning the case are key actions for case escalation.

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Candida

2 months ago

I'm not sure about B. I think A and C might be the correct actions to perform.

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Alfreda

3 months ago

I agree with Solange. Sending email notifications and re-assigning the Case are important actions in Case escalation rules.

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Solange

3 months ago

I think B and D are the correct answers.

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